News

Ask organizational leaders about service recovery, and often they’ll point to their communication model. You’re likely familiar with a few examples. → July 29, 2020

Healthcare professionals are currently vying to come up with the next innovative solution to solve the most critical operational and clinical issues the industry is facing today. While oftentimes organizations are complacent when it comes to making improvements, most professionals in the sector recognize the need for something new to deliver change, particularly for the patient experience. UCHealth is one health system that’s pushing for a change in how the healthcare industry delivers care. → July 21, 2020

Each year, NRC Health honors one hospital with the Excellence in Care Transitions award at the Annual Symposium. This award goes to a hospital that, among the 101 organizations that use NRC Health’s Care Transitions solution, has the lowest rate of readmissions, as reported by the Centers for Medicare and Medicaid Services. → February 25, 2019