Marketing - NRC Health

June 24, 2019 |

Executive Q&A with Dennis W. Pullin, President and CEO at Virtua Health System

Virtua Health’s mission is to help people “be well, get well, stay well.” As Dennis W. Pullin, FACHE, the organization’s president and CEO, states, “You can’t follow through with that mission without treating the whole patient first.” Following that logic, Virtua has implemented programs that extend far beyond traditional health care. Examples include a hair salon for cancer patients and a mobile farmers market to address food insecurity. We interviewed Pullin about his guiding principles and how he is... →

June 20, 2019 |

Decade of Deferment: Profiling the Millions of Patients Who Put Off Care

Join us for this free webinar on June 20, 2019 →

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Decade of Deferment: Profiling the Millions of Patients Who Put Off Care

NRC Health’s Market Insights has studied consumer deferment of healthcare and the results. →

June 5, 2019 |

Secrets of long-term-care success from award-winning industry leaders

Staff in long-term-care (LTC) and senior-living communities perform a vital service. The very best of them not only see to their customers’ care needs, but also go further, creating an environment that feels like home. These organizations—and the people within them—are among the hardest-working in healthcare. They deserve special recognition. →

May 21, 2019 |

2019 Customer Experience Collaborative recap: What can healthcare learn from Zappos.com?

In April, 36 healthcare leaders gathered in Las Vegas to see what an online shoe retailer had to teach them. At any other point in history, that sentence would be absurd. Today, it’s quite the opposite. Zappos.com, after all, has become one of today’s standard-bearers for excellence in customer service. For NRC Health’s inaugural Customer Experience Collaborative, health-system VPs, CMOs, CEOs, and presidents from across the country—and across the continuum of care—convened at the Zappos.com Las Vegas campus to... →