12 Powerful Differentiators that Drive Healthcare-system Loyalty
Recent NRC Health Market Insights data shows that 12 major differentiators drive top-of-mind awareness to set hospitals apart from their competition. →
Peer-to-peer physician coaching shows amazing success and sustainment
Among physicians coached during the COVID-19 pandemic, 96% found the process positive and valuable, providing score improvement and sustainment of 81.1% with an average progress level of seven points. →
From first to last impressions: How to bring voice to consumers and inspire loyalty
You only have seven seconds to make a positive first impression—so how does your health organization stick in the minds of consumers? →
Happy New Year!
We appreciate your commitment to Human Understanding, and we want to wish you a heartfelt Happy New Year! →
Can front desk perceptions at hospitals actually make a patient’s experience better?
The University of Arkansas for Medical Sciences (UAMS) recently used an NRC Health Community Insights panel to discover what influence a front-desk staff member has on a patient's experience. →