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Strategy for human-centered, individualized care

In this episode, we are joined by Shawna Grissom, Director of Family Services of Children’s Hospital Colorado and Cami Mitelman, Customer Success Manager at NRC Health, to discuss lessons learned during the influx of patients last fall and winter, and how teams are strategizing this year to ensure patients and families receive human-centered, individualized care.

Magnet-Focused Innovation: ANCC Magnet Program

In this episode we are joined by Dr. Tabassum Salam, Chief Learning Officer & VP of Patient Experience at ChristianaCare, Julie MoDavis, Director, Customer Experience Reporting & Insight, ChristianaCare, and Billy Kuehn, Customer Liaison Director of Process & Training, NRC Health as they discuss the ANCC Magnet Program and how it has affected ChristianaCare.
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