...the consumer to choose. “There are different modalities available to us as a consumer; the consumer is now expecting a consumer-friendly healthcare experience,” he says. “And it will take a...
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...with consumers will likely continue to grow in the future,” says Helen Hrdy, Chief Growth Officer at NRC Health. When consumers were polled on what types of activities they were...
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...most important to the quality of their care. The award is presented annually. → Consumer Loyalty Award Consumer Loyalty Award winners are identified by results from our nationally syndicated Market...
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...Health. “We commend these winning organizations for building and sustaining consumer loyalty through individualized care during unprecedented times.” Engaging workshops and breakout sessions Participants enjoyed learning from various speakers, including...
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...Service recovery can improve your patient’s trust in your organization, ultimately impacting their loyalty and intent to return Service recovery is heavily influenced by the culture and mission of your...
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