To improve the experience for Spanish speakers, leaders needed to drive these response rates up. To do that, they turned to NRC Health’s Real-time Feedback solution and internal data dashboards. →
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perspective from NRC Health.
COVID-19 and the patient-provider relationship: Insights from Mike Puchtler, VP of Patient Experience at ChristianaCare
COVID-19 is, without a doubt, the single most significant public-health event to occur in America in over a century. Among its many historic consequences, the pandemic has irreversibly altered the healthcare industry—and not just in how care is delivered. →
NRC Health today released its 2021 Healthcare Consumer Trends Report, which surveyed 2 million healthcare consumers against the backdrop of the ongoing coronavirus pandemic. →
Gleaned from millions of data points across more than 300,000 American households, the NRC Health 2021 Healthcare Consumer Trends Report captures an evolving snapshot of consumer sentiment, both before and during the pandemic caused the country to pivot in ways we didn’t think were possible. →