Thanks to COVID-19, the future of healthcare has arrived earlier than anyone expected. Healthcare consumers are suddenly experiencing new technologies like telehealth and online appointment-setting on a regular basis. One...
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...do registration? We must think about things differently, and more as our consumers do.” DuFresne says it’s just really important that we continue to look at how to integrate technology...
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...patient. Experience (FKA Real-time) Experience feedback, CAHPS scores, patient panels and more… Market Insights Consumer feedback and brand strength for your market and beyond. Reputation (FKA Transparency) Review and monitor...
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...Director of Consumer Insights, Mercy Health The best products and a team that’s committed to your success Improve Care | Enhance Performance | Catalyze Growth At NRC Health, we’re your...
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...Experience Perceptions So how should health organizations approach Human Understanding™? The NRC Health analysis—which analyzed data from Market Insights, the largest online healthcare-consumer perception study in the United States, measuring...
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