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Snapshot: Moving the HCAHPS Needle

Covid was an exogenous shock that was detrimental to the patient, family, and care team experience at most health systems, a reality reflected in HCAHPS scores at a national level.

Full report: Appreciating the Care Team

Sharing compliments with members of the care team is a simple way to let them know the good news, a practice that can inspire them to bring their best selves to the workplace.

Full report: Turbulence, Trust, and Loyalty

Taking a broad view of experience, NRC Health has long measured trust and loyalty through unique research that reveals how sentiment shifts over time, at both the market and patient levels.