nSights - NRC Health

While the billing and payment process is not under the direct control of patient experience leaders, confusion around the process has a direct, detrimental effect on the overall perception of care. →

The lens of Human Understanding makes it easy to see that the billing and payment process is part of the overall patient experience. →

With these lessons in mind, organizations can cut through the Great Brand Blur by focusing on what matters to the people and communities they serve. →

Building your brand to be strong and separate from the competition is not an internal-only exercise. →

The September nSight takes a closer look, primarily by stratifying data on both mental health and perceptions about therapists by age, sex, and race/ethnicity. →