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Moving the HCAHPS Needle

Watch this webcast as Susan Edgman-Levitan, PA, Executive Director, John D. Stoeckle Center for Primary Care Innovation at Massachusetts General Hospital, and Greg Makoul, PhD, MS, Chief Transformation Officer at NRC Health, help you take a broader view of HCAHPS through the lens of elevating experience in everyday practice.

Moving the HCAHPS Needle

It's time to take a broader view of HCAHPS through the lens of the elevating experience in everyday practice.

Technology + Consumerism: A Match Made in Heaven 

Listen in to hear how Kent Sona dials into the minds and hearts of patients, and the larger plight of consumers, which is remarkable given how embedded he is in the world of Healthcare IT.
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