Skip to content

Restoring loyalty: What’s driving our patients away?

Watch as we showcase the driving factors that interrupt loyalty and keep our patients from connecting to us before, during, and after care. And discover the surprising ideas and tactics that can reverse the loyalty dip and restore the relationship between caregiver and care receiver.

An Experience Perspective on Mental/Behavioral Health

The Human Understanding Institute at NRC Health has been making the case that focusing on the behaviors and outcomes that scores are meant to represent – rather than the scores themselves – is the key to sustainable improvement.
Newsletter Sign-Up