Excellence in Patient Experience Awards recognize organizations for their commitment to enhancing care experiences for every patient.
Congratulations to the NRC Health 2024 Excellence in Patient Experience Award winners!
2024 NRC Health Excellence in Patient Experience Award winners
UMC Health System
Small Health System
Parkview Health
Medium Health System
Mercy
Large Health System
Grundy Center Hospital
Critical Access
Community Healthcare System – Community Stroke and Rehabilitation Hospital
Specialty Hospital
OrthoNebraska – Nebraska Orthopedic Hospital
Specialty Hospital
Parkview Health – Parkview Ortho Hospital
Specialty Hospital
UCHealth – Yampa Valley Medical Center
Small Hospital
UCHealth – Medical Center of the Rockies
Medium Hospital
HealthPartners – Park Nicollet Methodist Hospital
Large Hospital
Scottish Rite for Children
Pediatric
Nemours Children’s Health System
Pediatric
Children’s Hospital of Alabama
Pediatric
Children’s Healthcare of Atlanta Cardiology
Medical Group
Tryon Medical Partners
Medical Group
Baptist Health AR
Medical Group
2024 NRC Health Excellence in Patient Experience Award Methodology
NRC Health selects clients based on their achievement within categories that patients have defined as being most important to the quality of their care. The award is presented annually.
Excellence in Patient Experience—Large Health System
One health system with 25 or more hospitals measuring across the continuum of care was selected based on its Real-time NPS score for the “Would Recommend Facility” question during the time period of April 1, 2023–March 31, 2024, out of 7 eligible health systems.
Excellence in Patient Experience—Medium Health System
One health system with five to 24 hospitals measuring across the continuum of care was selected based on its Real-time NPS score for the “Would Recommend Facility” question during the time period of April 1, 2023–March 31, 2024, out of 36 eligible health systems.
Excellence in Patient Experience—Small Health System
One health system with two to four hospitals measuring across the continuum of care was selected based on its Real-time NPS score for the “Would Recommend Facility” question during the time period of April 1, 2023–March 31, 2024, out of 50 eligible health systems.
Excellence in Patient Experience—Pediatric
Three children’s hospitals measuring across the continuum of care were selected based on their Real-time NPS score for the “Would Recommend Facility” question during the time period of April 1, 2023–March 31, 2024, out of 23 eligible facilities.
Excellence in Patient Experience—Large Hospital
One facility with 350 or more beds measuring across the continuum of care was selected based on its Real-time NPS score for the “Would Recommend Facility” question during the time period of April 1, 2023–March 31, 2024, out of 88 eligible facilities. This selection criteria excluded specialty and children’s hospitals.
Excellence in Patient Experience— Medium Hospital
One facility with 150 to 349 beds measuring across the continuum of care was selected based on its Real-time NPS score for the “Would Recommend Facility” question during the time period of April 1, 2023–March 31, 2024, out of 175 eligible facilities. This selection criteria excluded specialty and children’s hospitals.
Excellence in Patient Experience—Small Hospital
One facility with fewer than 150 beds measuring across the continuum of care was selected based on its Real-time NPS score for the “Would Recommend Facility” question during the time period of April 1, 2023–March 31, 2024, out of 212 eligible facilities. This selection criteria excluded specialty and children’s hospitals.
Excellence in Patient Experience—Medical Group
Three medical groups were selected based on their Real-time NPS score for the “Would Recommend Facility” question during the time period of April 1, 2023–March 31, 2024, out of 44 medical groups.
Excellence in Patient Experience—Critical Access Hospital
One facility designated as Critical Access measuring across the continuum of care was selected based on its combined Real-time NPS and HCAHPS score for the “Would Recommend Facility” question during the time period of April 1, 2023–March 31, 2024, out of 175 eligible facilities.
Excellence in Patient Experience—Specialty Hospital
One facility designated as a specialty hospital measuring across the continuum of care was selected based on its Real-time NPS score for the “Would Recommend Facility” question during the time period of April 1, 2023–March 31, 2024, out of 147 eligible facilities.