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Achieve customer obsession

Rooted in human understanding, NRC Health’s Customer Intelligence Platform is the only enterprise solution that gives healthcare providers the insight and inspiration for innovation to drive strategic direction, market development, customer experience, and quality outcomes.

Gain a complete understanding of your customers – not as an episode, but as an ongoing relationship.

NRC Health Customer Intelligence Platform

APPLICATIONS ALIGNMENT

STRATEGIC
INTELLIGENCE

Accelerate transformation with healthcare and consumerism expertise.

MARKET
INTELLIGENCE

Guide market development with consumer and competitive insights.

EXPERIENCE
INTELLIGENCE

Design for added value with actionable customer feedback and engagement.

OUTCOMES
INTELLIGENCE

Align provider and patient views of quality for co-produced outcomes.

CUSTOMER ENGAGEMENT

ANALYTICS AND REPORTING

NEXT BEST ACTION

Achieving human understanding requires engagement before, during, and after care experiences.

Translating insights into action requires getting the right information, to the right person, at the right time.

Inspiring loyalty requires keeping the customer at the center to inform strategic decisions and next best actions.

ENTERPRISE FOUNDATION

Secure

Configurable

Interoperable

Compliant

Monitored

Scalable