CONSUMER EXPERIENCE MANAGEMENT SOLUTIONS

Know your customers inside and outside of the walls of the care setting

PX-CX-EX-MX Consumer Experience
Human Understanding

CONSUMER EXPERIENCE MANAGEMENT SOLUTIONS

Know your customers inside and outside of the walls of the care setting

PX-CX-EX-MX Consumer Experience

Set exceptional consumer experience with our solutions

Reduce healthcare friction to build loyalty, win, and retain more patients. Ensure that encounters beyond the clinical setting complement an exceptional care experience rather than tarnish it.

Capture feedback across the healthcare journey

Illuminate the blind spots left by traditional, encounter-based experience programs. Care for the unique individual with deeper insights into their priorities and concerns.

Drive choice to build volume

Build frictionless digital and access pathways with consistent, real-time feedback from users, service recovery tools for your team, and insights for decisions makers.

Co-design experiences and services

Build programs with scalable direct feedback from the community.

Consumer Experience Solutions
Solutions to help you listen

nGage
AI-powered, cross-journey conversational listening

Community Insights
Tailored research solutions to answer specific business questions

Monitoring
Identify third party reviews and ratings and get the opportunity to respond and protect your brand.

Solutions to help you understand

nQuire
AI-powered smart feedback using natural language prompts

Digital Insights
Understand consumer actions and behaviors on website, portals, and digital environments

Solutions to help you improve

Publishing
Calculate star ratings from your existing patient survey data and publish it directly to your website

Contact Center
Drive personalized experiences and improvement in real time

Our expertise is
Human Understanding®

We are leading the charge towards a future where every unique healthcare experience is a meaningful moment of human connection.

Go beyond the data and truly connect with the individuals who make up your patient base, consumer community, workforce, and the markets you serve.

Solutions that help you LISTEN. UNDERSTAND. IMPROVE.

nGage
AI-powered, cross-journey conversational listening

CAHPS and realtime feedback
Capture more voices and deeper insights to drive higher scores

MyStory
Patient-generated contextual data integrated in the EHR

Transitions
Support post-discharge transitions and manage high-risk situations

Market Insights
The largest syndicated study of consumer perceptions in healthcare

Community Insights
Tailored research solutions to answer specific business questions

Employee Experience
Integrating the best of NRC Health with the power of Medalia’s industry-leading CX and EX solutions

nQuire
AI-powered smart feedback using natural language prompts

MyView
Summarize what matters most to each patient directly in the EHR

Explore
DIY data analytics

Digital Insights
Understand consumer actions and behaviors on website, portals, and digital environments

Monitoring and Reputation
Identify third party reviews and ratings and get the opportunity to respond and protect your brand.

nAct
Assisted service recovery that delivers outcomes layers with empathy

nLighten
Personalized feedback summaries with actionable coaching

Nobl
Intelligent and predictive rounding conversations

Compliment Sharing
Quickly and easily share positive patient feedback with care team members

Publishing
Calculate star ratings from your existing patient survey data and publish it directly to your website

Contact Center
Drive personalized experiences and improvement in real time