PATIENT EXPERIENCE MANAGEMENT SOLUTIONS

The power to listen and act on what matters most

PX-CX-EX-MX Patient Experience
NRC Health Patient Experience

PATIENT EXPERIENCE MANAGEMENT SOLUTIONS

The power to listen and act on what matters most

PX-CX-EX-MX Patient Experience

Actively create deeper human connections in the care environment that foster engagement, safety, quality outcomes, patient loyalty and a feeling of purpose for care teams.

Personalize encounters

Care for the unique individual with deeper insights into their priorities and concerns.

Ensure safer outcomes

Engage patients and families to encourage more active participation in their care, reduce care team stress, and achieve lower readmissions and better outcomes.

Maximize value-based revenue

Patient experience outcomes are tied to reimbursements. Achieve better business results by driving root cause improvements that move scores and compliance-driven survey results.

Patient Experience Solutions
Solutions to help you LISTEN

nGage
AI-powered, cross-journey conversational listening

CAHPS and realtime feedback
Capture more voices and deeper insights to drive higher scores

MyStory
Patient-generated contextual data integrated in the EHR

Nobl/nVolve
Intelligent and predictive rounding conversations

Transitions
Support post-discharge transitions and manage high-risk situations

Solutions to help you UNDERSTAND

nQuire
AI-powered smart feedback using natural language prompts

MyView
Summarize what matters most to each patient directly in the EHR

Explore
DIY data analytics

Solutions to help you IMPROVE

nAct
Assisted service recovery that delivers outcomes layers with empathy

nLighten
Personalized feedback summaries with actionable coaching

Nobl/nVolve
Intelligent and predictive rounding conversations

Compliment Sharing
Quickly and easily share positive patient feedback with care team members

Our expertise is
Human Understanding®

We are leading the charge towards a future where every unique healthcare experience is a meaningful moment of human connection.

Go beyond the data and truly connect with the individuals who make up your patient base, consumer community, workforce, and the markets you serve.