EXPERIENCE MANAGEMENT SOLUTIONS

Unlock personalized experiences and next best actions

PX CX EX MX
NRC Health Platform

EXPERIENCE MANAGEMENT SOLUTIONS

Unlock personalized experiences and next best actions

PX CX EX MX

Enable leaders, teams, and clinicians with powerful, intuitive tools that put the right information in the right hands at the right time. Secure and private AI pushes inspiring feedback, compassionately summarizes valuable comments, suggests next best actions, and engages the whole team in improvement efforts.

Point-of-Care coaching

Inspire engagement and improvement with actionable insights

Assisted service recovery

Deliver outcomes with empathy powered by AI assistance

Co-design improvements and experiences

Access voices that matter for the best outcomes

Turn aspiration in action:

  • Generate smart responses at scale based on patient feedback
  • Personalized one-page patient summaries built directly into the EHR
  • Guided conversations to transform rounding with AI-guided questions
  • Compliment sharing to recognize frontline excellence
  • Service and transition alerts to predict and follow up with those most at risk for outmigration or readmission
  • Request and publish reviews to transform surveys into star ratings
Solutions to help you improve

Solutions to help you IMPROVE:

Assisted service recovery that delivers outcomes layered with empathy

Personalized feedback summaries with actionable coaching for humans on the front line

Intelligent data-guided patient and employee interactions to drive results

Quickly and easily share positive patient feedback with care team members

Publishing

Calculate star ratings from your existing patient survey data and publish it directly to your website

Solutions to help you improve
Our expertise is
Human Understanding®

We are leading the charge towards a future where every unique healthcare experience is a meaningful moment of human connection.

Go beyond the data and truly connect with the individuals who make up your patient base, consumer community, workforce, and the markets you serve.