Skip to content

Careers
Contact
Client Logins

Search

Why NRC Health
- - - About NRC Health
      
      Human Understanding
      Discover how we’re transforming experiences with innovative insights
      
      Executive Leadership
      Get to know the leadership team behind Human Understanding
      
      Investor Relations
      Stay informed about our strategic initiatives
  - - The NRC Difference
      
      Why choose NRC
      Explore our long-term, service-centered partnership approach
      
      Igniting Human Understanding
      Meet the team helping shape a more human healthcare experience
      
      Excellence & Loyalty Awards
      NRC Health recognizes outstanding healthcare organizations with annual awards
  - - CAREERS
      
      Our culture
      See how we deliver Human Understanding from the inside out
      
      Our associates
      Innovate, connect, and grow at NRC Health
      
      Our hiring journey
      Join a team that’s transforming healthcare
  - - HUB25 | Human Understanding Beyond
      
      October 15-17, 2025
      
      Join us for our annual flagship experience management event. Mark your calendar now and stay tuned for location and registration information.
      LEARN MORE
- - - The Governance Institute →
      
      Explore the power of Human Understanding
      
      Contact Us
      
      Product Demo
Platform
- - - LISTEN
      
      Conversational Listening
      Capture the feedback they actually want to give in their voice
      
      Compliance Surveying (CAHPS)
      Make the most of CAHPS to improve patient experience
      
      Cross-journey listening
      Gain the most complete picture of everyone
  - - UNDERSTAND
      
      360 view of the individual
      Get the whole person view, not just a patient view
      
      Natural language data analysis
      Analyze data more naturally to extract valuable insights
      
      1:1 connections on the frontline
      Actively create deeper human connection to foster engagement and loyalty
  - - IMPROVE
      
      Point-of-Care coaching
      Inspire engagement and improvement with actionable insights
      
      Assisted service recovery
      Deliver outcomes with empathy powered by AI assistance
      
      Co-design improvements
      Access voices that matter for the best outcomes
  - - NRC HEALTH SOLUTIONS
      
      Patient Experience →
      
      Consumer Experience →
      
      Employee Experience →
      
      Market Experience →
- - - The Governance Institute →
      
      Explore the power of Human Understanding
      
      Contact Us
      
      Product Demo
Solutions
- - - PATIENT EXPERIENCE
      
      Personalize encounters
      Care for the unique individual with insights into priorities
      
      Ensure safer outcomes
      Engage patients and families to encourage active participation
      
      Maximize value-based revenue
      Achieve better business results by driving improvements
  - - CONSUMER EXPERIENCE
      
      Reduce friction
      Create exceptional encounters beyond the clinical setting
      
      Co-design experiences
      Bring the voice of your customer into your strategic decision-making
      
      Create loyalty
      Drive choice to build volume with real-time feedback
  - - EMPLOYEE EXPERIENCE
      
      Attract and retain
      Unite your workforce around a shared sense of purpose
      
      Involve and include
      Listen to better understand the other side of the experience
      
      Develop and optimize performance
      Improve care delivery at the source
  - - MARKET EXPERIENCE
      
      Maximize exposure
      Measure and build brand presence and preference
      
      Grow your business
      Understand service-line demand and consumer preferences
      
      Increase marketing value
      Capture feedback on messaging before making investments
- - - The Governance Institute →
      
      Explore the power of Human Understanding
      
      Contact Us
      
      Product Demo
Resources
Events
News
Mobile Separator
Careers
Contact
Logins

November 22, 2017

Home / 5 Ways Successful Health Systems Reinvent Customer Relations

November 22, 2017 | Resources

5 Ways Successful Health Systems Reinvent Customer Relations

Related Posts

NRC Health

(US) 1.800.388.4264
^©2024 National Research Corporation. NRC Health^® and Human Understanding^® are registered trademarks of National Research Corporation d/b/a NRC Health.

Newsletter Sign-Up

Follow Us

Sitemap

About NRC Health
Platform
Solutions
Resources
Events
News
Careers
Contact
Client logins
Privacy Policy
Terms of Use