ICYMI: Discover how NRC Health empowers leaders
Check out August’s snapshots highlighting how
we put Human Understanding into practice.
2022 NRC Health Symposium Celebrated How Human Understanding Transforms Healthcare
Thanks to all the caregiving leaders and innovators from across the country who made our latest Symposium a success! We are excited about the future of healthcare and the leaders who are paving the way forward with Human Understanding to transform the industry. It’s a movement that’s creating better care experiences for everyone.
“It’s been an opportunity to learn from health systems that have it figured out, but also understanding we are all on a common journey,” says Jennifer McClean, Vice President of Patient Experience, Mercy. “The collective opportunity to work with one another and solve those problems as an industry is important. And we get to see our NRC partners face to face, which we haven’t had opportunities for in a while, so it’s been wonderful to plan for our future.”
View all the Symposium highlights, and save the date for NRC Health’s 29th Annual Symposium in Boston in 2023!
Apply Now to Speak at NRC Health’s 2023 Pediatric Collaborative
NRC Health is seeking dynamic, engaging, and energetic thought-leaders to share their knowledge, experience, and best practices at our Pediatric Collaborative in 2023. If you or your organization have improved the pediatric patient experience through Human Understanding, we want to hear your story!
The 2023 event is set for March 29–30 at Phoenix Children’s in Phoenix, Arizona. Submit your application to be considered as a speaker, and become a leader in the healthcare space by sharing your expertise
Learn more about what we’re looking for, what you’ll receive for partnering with us, and how to apply.
Immediate Patient Feedback Creates a Foundation for Personalized Care
The driving force at Bryan Health is ensuring that personalized relationships are being built with every patient—which is why the health system has integrated NRC Health’s robust patient-feedback data with software from Nobl to create a system to help predict whether a patient will have a positive or negative experience during a hospital stay.
The tool has become critical for nurse and clinician rounding, giving staff a clear understanding of every patient’s experience and expectations. This important shift has not only helped Bryan Health improve patient-experience scores, but has also given its nurses the ability to predict the quality of a patient’s experience based on past and present interactions, opened the door for personal connections, and supported service-recovery efforts.
As Bryan Health continues to focus on rounding and incorporating the tools from NRC Health’s Human Understanding Program combined with Nobl’s predictive analytics, the hospital hopes to implement a patient-experience heatmap to indicate which patients may need extra care or attention.
Learn more about how Human Understanding continues to be a driving force at Bryan Health.
Innovative Meds-to-Beds Programs Ensures Hospital Patients are Successful with Prescriptions After Discharge
Public health systems often serve as a safety net for their patients, and Harris Health System in Houston, Texas, is no different. Harris Health System recently launched a new offering with its Meds-to-Beds program, a bedside delivery service in which patients can leave the hospital with their prescriptions in hand to take care of their health when they get home. This level of comprehensive care is provided to improve medication comprehension and adherence and eliminate or decrease hospital readmissions.
For the last six months, Harris Health System has achieved its goal of processing every prescription in the pharmacy in under an hour. The organization has also met most of its HCAHPS patient-satisfaction goals, with an internal goal of greater than 80%—equal or greater to the NRC Health 70th percentile benchmarks, based on the average of the entire Harris Health System for specific questions.
“NRC Health gave us that critical metric to monitor and share,” says Sally Sims, Director of Pharmacy at Ben Taub Hospital. “If you don’t have that, you don’t really know how you’re doing. So it’s really important to be data-driven and to have that feedback.”
Check out the system’s impressive Meds-to-Beds statistics, and learn how NRC Health’s end-to-end Human Understanding Program captures what matters most to each patient—before, during, after, and beyond the clinical encounter.
NRC Health Announces Partnership with the Beryl Institute
NRC Health, the leading partner in building Human Understanding through personalized healthcare solutions and data-driven insights, announced that it is now a Supporting Partner of the Beryl Institute, a global network of healthcare professionals and experience champions.
This new partnership represents the shared commitment of multiple organizations to the patient-experience movement and underscores NRC Health’s dedication to improving patient experience through Human Understanding.
Read more to learn how NRC Health supports the Beryl Institute.
Congratulations to the 2022 NRC Health Annual Award Recipients
NRC Health’s Consumer Loyalty Award recognize the top 100 healthcare facilities, including the top 10 Best-in-Class winners working to cultivate and maintain long-lasting loyalty among their patient populations.
This year’s Excellence in Patient Experience honorees have been recognized for consistently delivering outstanding patient experiences across the care continuum. To cultivate a strong patient experience, organizations must focus on each of their patients as unique individuals, providing them with a personalized care encounter that targets their healthcare needs holistically.
To see if your local hospital is a 2022 honoree, see the full lists of winning organizations for the 2022 Consumer Loyalty Awards and the 2022 Excellence in Patient Experience Awards.
Power in the Pause: How to Replenish and Refocus for Improved Outcomes
NRC Health’s Patient No Longer podcast is in search of what’s new, what’s next, and what will make healthcare human again. The latest episode, “Exploring Replenishment in the Era of Burnout, Resignation, and Resilience,” featuring Dan Collard, co-founder and partner of Healthcare Plus Solutions Group, discusses the idea of healthcare replenishment and the best questions senior executives should ask leaders for improved employee and patient satisfaction.
“As we’ve looked back a little bit, what bothers most clinicians about the term resiliency, or being asked to be resilient, is that it really means you must just keep going,” Collard says. “With resiliency, there’s no pause. But there’s real power in the pause. There’s real power in taking that breath as we lead a vibrant conversation about well-being, stress, and trauma. Because we think a lot of what the industry has gone through is not necessarily stress, but trauma. We’ve really happened upon this whole notion of, “You can’t give what you don’t have.”
Collard advises that instead of focusing on being resilient, leaders should develop deliberate, well-designed exercises to replenish themselves and others—because burned-out leaders end up with burned-out staff. He emphasizes that thinking this way gets us back to the original reason most of us got into healthcare in the first place: to provide better patient care.
Learn more about why it’s so important that an organization’s mission, vision, and values aren’t just plaques on the wall in this episode of Patient No Longer.
The Importance of Finding Your Own Joy First as a Nurse to Improve Patient Care
We know that communication, respect, empathy, organization, and lifelong learning are crucial functions of nursing—but what about the ability to find your own joy?
Jill Ellis, Solutions Expert, Magnet and Nursing Leadership, recently addressed this topic in a webinar that offered insights on helping nurses survive in an ever-changing nursing world. With 40 years of nursing to her credit, Ellis brings insights that are powerfully astute.
“Finding your own joy means replenishing yourself, recharging your battery, thinking about yourself as a nurse,” she advises. “It’s about taking a few minutes to reconnect with yourself, taking some time in the breathing—in through the nose, out through the mouth—closing your eyes and centering yourself, and being mindful.”
Ellis believes that joy is internal and inside of us all. She says that as nurses, we must find a way to rekindle the joy and bring back that passion and fire to give personalized nursing to each patient we serve.
Can embracing kindness improve overall measures? Register to watch the webinar on demand.