Utilizing NRC Health Team Digest to drive engagement

Colorado Children’s will share their journey towards integrating the NRC Health Team Digest into their patient experience work and operations.

Key insights and trends for the year ahead

Dive into key strategies and trends based on our extensive research, and insights from millions of consumers, patients, and healthcare leaders.

Igniting the patient experience revolution with Dr. Mike

Watch this engaging and thought-provoking webcast as we delve into the world of healthcare from a patient and provider’s point of view. In this interactive session, we explored the pressing questions and concerns that patients have about their experiences with the physicians and healthcare systems. Our guests discussed the crucial elements of building a strong patient-physician relationship, address the changes needed in the healthcare system, and envision a brighter future for healthcare through the eyes of both the patient and provider.

Transition from pediatric to adult healthcare: Lessons for all health systems

In this webcast, we explored what our patients and families are directly telling us about the transition from pediatric to adult health care.

Unprecedented increases in NPS: Powerful, realistic, strategies for human connection

Join this NRC Health webcast as we take a deeper look at our most recent case study and the data behind the HUme.

Reimagining healthcare: A patient-provider conversation on trust, empathy, and human-centered care

Watch this engaging and thought-provoking webcast as we delve into the world of healthcare from a patient and provider’s point of view. In this interactive session, we explored the pressing questions and concerns that patients have about their experiences with the physicians and healthcare systems. Our guests discussed the crucial elements of building a strong patient-physician relationship, address the changes needed in the healthcare system, and envision a brighter future for healthcare through the eyes of both the patient and provider.

e-Patient Dave and healthcare’s relationship revolution

Join us as Dave deBronkart shares the foundational principles for creating well-informed partnerships between patients and providers.

Advancing HUB23 | Strategies for the real world

Watch this webcast as we highlight some of the best strategies and insights to come out of HUB23. NRC Health hosts Gregory Makoul, Chief Transformation Officer, and Ryan Donohue, Strategic Advisor, will discuss some of our amazing presentations and share ways to humanize care, empower caregivers, and restore the human connection between patient and provider.

Restoring loyalty: What’s driving our patients away?

Watch as we showcase the driving factors that interrupt loyalty and keep our patients from connecting to us before, during, and after care. And discover the surprising ideas and tactics that can reverse the loyalty dip and restore the relationship between caregiver and care receiver.

Moving the HCAHPS Needle

Watch this webcast as Susan Edgman-Levitan, PA, Executive Director, John D. Stoeckle Center for Primary Care Innovation at Massachusetts General Hospital, and Greg Makoul, PhD, MS, Chief Transformation Officer at NRC Health, help you take a broader view of HCAHPS through the lens of elevating experience in everyday practice.

First look: 2023 Experience Perspective

Building on data from millions of patients, consumers, and healthcare workers, and input from hundreds of healthcare executives, NRC Health hosts Gregory Makoul, Chief Transformation Officer, and Ryan Donohue, Strategic Advisor, discussed strategic insights and trends from our research

Strategies that work: Understanding the full impact of wait times

There are strategies that providers and organizations can implement to manage expectations and deliver an experience that keeps Human Understanding at its core.