• All
  • Patient Experience (PX)
  • Employee Experience (EX)
  • CAHPS
  • Pediatric

The Heart of Nursing: Grounded in Trust, Evolving with Excellence

This NRC Health client-exclusive webcast invites attendees to reconnect with the purpose and power of the nursing profession at a time of rapid change.

Rounding That Resonates: How Better Communication Drives Loyalty and Trust

In this webcast, we’ll explore how rounding works and why it consistently leads to meaningful improvements in Likelihood to Recommend.

From Data to Drama: Reimagining Patient & Family Experience

From awards and newsletters to creative campaigns, you’ll learn ways to foster ownership and accountability for patient and family experience.

Change Management That Sticks: A Practical Toolkit for Experience Leaders

Change is the inevitable, but resistance doesn't have to be. In this practical webcast from NRC Health, Strategic Advisor Michelle Silva shares an actionable toolkit to help experience leaders guide teams through change with empathy, clarity and confidence. Learn how to communicate a compelling "dual why"-the logical and emotional factors [...]

Patient No Longer: Tracking the Consumer Revolution in Healthcare

Unpacking the second edition of the book, Patient No Longer.

Nurse Communication Bundle—Foundational. Essential. Impactful.

This client exclusive webcast explores how technology and innovative workflows can be leveraged to enhance communication and prioritize patient needs.

CAHPS Insider Live – February 2026 Update

“CAHPS Insider Live”, a quarterly webcast for healthcare leaders who want to stay ahead of the curve with the insights and strategies they need for effective compliance.

How AI Is Reshaping Your Website’s Role in the Trust Ecosystem

Healthcare marketers are hearing a lot about AI’s impact. This webcast cuts through the hype to focus on three trust imperatives.

Beyond the Scores: Connecting HCAHPS and NPS to Drive Meaningful Improvement

See how targeted efforts and rapid service recovery can move the needle on both patient experience and reimbursement.

From Data to Impact: Advancing Equity and Experience in Pediatric Care

Learn how Nemours, in partnership with NRC Health, identified disparities hidden in aggregate data and implemented systemwide strategies to ensure families left every visit with clear, actionable instructions.

Putting Patients First: Using Technology and Streamlined Workflows to Reduce Urgent Care Wait Times

This client exclusive webcast explores how technology and innovative workflows can be leveraged to enhance communication and prioritize patient needs.

Universal Lessons from Pediatric Care: Improving the Same Day Surgery Experience

This presentation explores how one organization enhances patient experiences by prioritizing empathy, consistent communication, and continuous improvement.