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Interactive Session: It’s More Than Just a Metric

The connections we make with our patients don’t just impact a score – when we listen, engage, and connect, it consequently enhances trust, compliance, the partnership we have with our patients, quality, finances, clinician and employee engagement and the patient experience.

Objectives:

  • Discover the ease and power of making a connection with our patients – see how it impacts trust, compliance, quality, finances, clinician engagement and patient experience.
  • Interactively uncover the missed opportunities that arise when we aren’t intentional about listening.
  • Understanding perspective from the physicians point of view so that we can better collaborate as operational leaders and clinicians to improve the patients’ experience.
  • Teach the Learn-Try-Share model.