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NRC health – August 2018

See which organizations made the Top 100 Consumer Loyalty Award list, discover tips for improving access in healthcare, and understand how to build customer loyalty.

The first-ever loyalty-based U.S. hospital rankings list is released

The Consumer Loyalty Awards are the first and only loyalty-based hospital rankings in the U.S. The awards recognize the top healthcare facilities garnering extraordinary loyalty from their patient populations today, as identified and rated by over 300,000 U.S. consumers.

Which organizations made the inaugural list?

See the full list of award winners here →

Executive Q&A with Steven Spalding, MD, VP of Population Health at Akron Children's Health

Improving access is perhaps the hallmark challenge for healthcare organizations today. Patients want a care experience that’s as easily accessible as a visit to a retail shop, and many organizations are struggling to provide it.

In this Q&A, Steven Spalding, MD, shares his thoughts on improving access in healthcare. Continue reading →

Consumer experience or patient experience?

We live in a consumer-driven healthcare economy—77% of consumers begin their healthcare search online, and 45% of consumers look at online reviews before scheduling an appointment.

WellStar Health System and St. Joseph Health share why they are focusing on a consumer experience rather than a patient experience. Read more here →

The value of Real-time feedback: Insights from early adopter CareMount Medical


  • Discover how CareMount Medical engages with 100% of their customers while remaining compliant
  • Understand how Real-time feedback re-energizes staff and engages physicians
  • Attend a live Q&A session hosted by Jason Ruda, MS, CPXP, Director of Patient Experience at CareMount Medical

Register now →

Executive Q&A with Brian Wynne, VP and General Manager at NRC Health

Patient loyalty is of immense value to healthcare organizations, but it’s exceedingly difficult to measure and secure.

In this executive Q&A, Brian Wynne shares why many organizations struggle to keep healthcare customers coming back, and reveals some strategies to help your organization earn customer loyalty.

Read the article now →