NRC health – July 2018
Uncover new tips to becoming customer-obsessed, and see
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Are you ready to begin your journey toward true customer obsession? This guidebook will provide knowledge and support as you continue to understand how to meet the ever-growing expectations of healthcare consumers.
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Executive Q&A with Nancy Littlefield, EVP/CNO at Riverside Health System
How can you prepare for the threats emerging from the entrance of non-traditional providers into the healthcare industry? How can you break down silos within your organization? In what area can patients most benefit from innovation?
Nancy answers these questions and more.
The value of real-time feedback: Insights from early adopter CareMount Medical
WEBINAR | September 20 | 12:00 – 1:00 PM EDT
Plagued by low n-sizes and data cynicism, New York’s largest multi-disciplinary medical group, CareMount Medical, sought an opportunity to revolutionize their feedback program and ultimately provide the care their patients deserve. Discover why they seized the opportunity to engage 100% of their customers, and the value they’ve gotten since implementation.