Case Study: The Transparency story at Orlando Health
Leadership at Orlando Health knew that their providers offered excellent care experiences, but patient reviews on third-party websites did not reflect the high standards that the organization set for itself.
To take control of their online presence, and to offer customers the clearest possible picture of their care experience, leaders chose to host and publish star ratings on the organization’s website.
After going live with NRC Health’s Transparency solution Orlando Health saw a spike in review volumes, team buy-in, and improved patient experience scores.
Read the Case Study to discover key tips on implementing transparency at your organization.