Nimble and ready: How Community Insights and Real-time Feedback helped UMC respond effectively to COVID-19
UMC Health System is a premier provider in Lubbock, Texas, and has earned a reputation for outstanding care. Leaders wanted to build on that reputation by creating a personalized care experience across its entire brand. They saw promising results but COVID-19 temporarily shifted priorities. UMC’s leaders quickly needed answers to urgent patient experience questions, and turned to NRC Health’s Community Insights and Real-time feedback solutions.