CONNECT FOR THE MOST HUMAN HEALTHCARE ENGAGEMENT
CONNECT FOR THE MOST HUMAN HEALTHCARE ENGAGEMENT
Healthcare’s leading platform for rounding
Elevate patient and employee experience.
Transform rounding with NRC Health’s flexible, intuitive, mobile-first rounding platform built to make every interaction more intentional and actionable. Capture authentic patient and employee voices, enable real-time service recovery, and reduce documentation burden with AI-powered ambient listening and ready-to-review summaries.
Empowered for excellence
Use cases:
- Employee rounding
- Leader rounding on patients and care environment
- Quality and safety rounding
- Service recovery
Powerful capabilities:
- AI-generated summaries, insights, and ready-to-review documentation powered by ambient listening with agentic AI
- Custom unit-level heatmaps to visualize patient experience through Predictable Experience
- Industry-leading rounding reports, analytics, and metrics
- Instant access to historical experience data
- Seamless integrations with EMRs, HRIS, recognition tools, and data warehouses
Empowered for excellence
Use cases:
- Employee rounding
- Leader rounding on patients and care environment
- Quality and safety rounding
- Service recovery
Powerful capabilities:
- AI-generated summaries, insights, and ready-to-review documentation powered by ambient listening with agentic AI
- Custom unit-level heatmaps to visualize patient experience through Predictable Experience
- Industry-leading rounding reports, analytics, and metrics
- Instant access to historical experience data
- Seamless integrations with EMRs, HRIS, recognition tools, and data warehouses
How NRC Health's Rounding works
Powered by AI for human connection
We use AI to help your leaders identify patients that need attention most and stay fully present during rounding conversations while automatically capturing sentiment, themes, coaching opportunities, and ready-to-review documentation.
Tailored to your organization
From customized rounding maps to user level settings, we give you control to customize more than just rounding forms to support your unique goals.
Reports designed for healthcare leaders, not robots
We believe reports should be easy to access and quick to comprehend. From hospital-wide metrics to granular patient-level analysis users have access to a remarkable amount of data.
Simplified data analysis
We take our industry knowledge and clinical expertise to provide a human analysis of your data. You’ll meet with our team quarterly to set goals, review data, and measure them against benchmarks — all with the goal to continuously adapt and make improvements.
Supported by healthcare experts
We bring our industry knowledge and clinical expertise to provide a human analysis of your data. Our team’s dedicated support helps you confidently set goals, review data, and track progress.
Proven Patient Safety And Satisfaction Outcomes
Proven Patient Safety And Satisfaction Outcomes
Increase patient satisfaction
It’s no secret that a patient’s experience affects your reimbursement. Utilizing a system that automatically alerts others about patient concerns, resolutions become seamless and efficient. By handling issues proactively, our clients have improved HCAHPS metrics by over 22 percentile points across all domains.
Reduce call lights and save time
The call light, an important lifeline for help but also a constant interruption to nurses. Our tools encourage greater rounding consistency, leading to efficiency gains from call light reductions. Our partners have lowered their call lights by over 30%.
Decrease patient falls
Patient falls are a universal concern for any patient population. It’s easy for busy nurses to lose track of time during the day. Our tools remind nurses to engage patients on an hourly basis. By checking on patients consistently, our clients have seen fall reductions of over 40% in the first year.
Strengthen nurse engagement
Nurse turnover is expensive, disruptive and it threatens the quality of care and patient safety. By utilizing a system that gives your employees a voice, leaders can focus on retention instead of hiring. Keeping an employee on board their first year can save a hospital over $65,000.
Healthcare’s Leading
Rounding Platform
NRC Health gives healthcare organizations the technology and intelligence to create the most human healthcare experiences for patients, consumers, employees, and the markets they serve – to help eliminate friction, improve outcomes, and drive business results.
