Guide organizational direction with
a consumer-driven strategy.
Consumers have changed how they interact with healthcare. High-deductible plans, rising out-of-pocket costs, and personalized experience from other industries have set a higher bar for the delivery of healthcare services.
The result? New partnerships and emerging players are prioritizing innovative, customer-centric strategies for growth and retention, taking market share.
Healthcare providers must provide consumer value across the continuum or face acquisition or failure.
NRC Health customers discuss the need to collect and act on the voice of the customer.