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Guide organizational direction with
a consumer-driven strategy.

Consumers have changed how they interact with healthcare.
High-deductible plans, rising out-of-pocket costs, and personalized experience from other industries have set a higher bar for the delivery of healthcare services.

The result? New partnerships and emerging players are prioritizing innovative, customer-centric strategies for growth and retention, taking market share.

Healthcare providers must provide consumer value across the continuum or face acquisition or failure.

NRC Health customers discuss the need to collect and act on the voice of the customer.

Here's how

Chart a new customer-centric direction for growth and align enterprise-wide.

Our Customer Intelligence Platform inspires innovation at all points of customer journey. Learn more →

Increase board effectiveness and leadership alignment.

The Governance Institute provides the expertise needed to increase board effectiveness. Learn more →

Assess community health needs and respond to impact.

We build trusted Community Panels to deeply understand community needs.
Learn more →

Move faster – and farther – with a premier peer network.

Our Customers are succeeding in delivering world-class customer-centered care. Learn more →