Skip to content

What does the real patient experience scale look like?

Step into the realm of Human Understanding Beyond | HUB24, NRC Health’s prestigious 30th annual conference, slated for August 21–23, 2024, in sunny San Diego. This isn’t just any conference; it’s an opportunity to immerse yourself in meaningful dialogue, explore transformative ideas, and unearth innovative solutions that redefine the healthcare landscape. 

At HUB24, expect nothing less than insightful discussions and thought-provoking presentations. Learn from industry pioneers reshaping healthcare as we know it and uncover groundbreaking strategies for personalizing care, empowering caregivers, and reigniting the human connection between patients and providers. 

Become a part of the Human Understanding movement and embark on a journey to revolutionize healthcare. Together, we can drive better patient outcomes, enhance experiences, and elevate your organization’s reputation and success. 

Check out a HUB24 mainstage preview:

Joseph Snipp, Vice President of Patient Experience and Consumerism at Aspirus, will address the real patient-experience scale. He believes that when you fail to ask what patients want and deliver on it, you fail with your scores. Meeting expectations is reactive, and it is not a plan. 

Snipp ponders how the healthcare industry balances uniqueness with a plan. In his experience, you can’t simply deliver your way to the top box. Yet people don’t always know what makes something awesome—and asking them about their preferences doesn’t always make them feel unique. So how do you make people feel special? Find out the results of his research that led to the action-planning process and discoveries about the repetitive nature of verbal and nonverbal cues. 

As Vice President of Patient Experience and Consumerism for Aspirus, Inc., a seventeen-hospital system covering Wisconsin and the Upper Peninsula of Michigan, Snipp has a passion for patient experience and the power to instill that passion in the audiences he speaks with. He has spent over two decades working with health systems to help them understand their data and turn its insights into tactics and procedures that improve patient perceptions and clinical outcomes. 

Prepare for an unparalleled experience with expanded and dynamic programming designed to impact your organization. Connect with fellow healthcare leaders and innovators who share your passion for driving positive change in the industry. 

Register for Human Understanding Beyond | HUB24 today!

HUB24 provides insights, strategies, and connections with likeminded healthcare leaders and innovators working to improve healthcare experiences for patients, providers, care teams, health systems, and entire communities. Preview the agenda and register today!