Learn about upcoming Human Understanding® events and webcasts, new podcast episodes, the latest case studies and articles, and valuable healthcare insights.
Alpa Vyas, VP and Chief Experience & Operational Performance Officer at Stanford Health Care and Seanna-Kaye Denham Wilks, Ph.D., Chief Experience Officer at NYC Health + Hospitals participated in a thought-provoking panel... →
“We need to teach people not about human beings but about being human.” Camille Burnett, VP of Health Equity at the IHI, had the audience motivated to reimagine and recalibrate the healthcare ecosystem... →
Marcus Engel, MS, CPXP, CSP is an author, patient advocate, and founder of the I’m Here Movement. He deeply moved the Patient Experience Symposium... →
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Burnout—the impaired ability to experience positive emotion—is unfortunately real. The good news is that the evidence-based science on burnout prevention and recovery from stressful events is just as real... →
We hosted a panel of experts at the Patient Experience Symposium to help highlight that surveys, while fundamentally important, are not enough to truly transform the #patientexperience... →
“Patient experience is not about satisfaction. It’s about quality, safety, and being patient-centered.” -James Merlino, MD, Executive VP and Chief Innovation Officer of the Joint Commission on Accreditation... →
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"Patient Lee" Tomlinson, clad in his hospital gown, inspired a standing ovation at the Patient Experience Symposium with his firsthand patient journey through beating cancer... →
We’re helping kick off the Patient Experience Symposium in Boston as the major event sponsor, where transformation is at the top of the agenda. Laura Cooley, PhD, Editor-in-Chief of the Journal of Patient Experience, grounded the conversation in understanding the human story behind every person, followed by John Boerstler, Chief Experience Officer at the U.S. Department of Veterans Affairs... →
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