TECHNOLOGY TO SUPPORT THE
MOST HUMAN HEALTHCARE EXPERIENCES

Healthcare’s first and most advanced AI engine for experience management

Huey Solutions

TECHNOLOGY TO SUPPORT the MOST HUMAN HEALTHCARE EXPERIENCES

Healthcare’s first and most advanced AI engine for experience management

Huey Solutions

HueyTM

AI engineered exclusively for healthcare

Healthcare experiences are human experiences. Whether you are caring for a patient, educating a consumer, inspiring an employee, or building your brand in the community, healthcare is about people. Technology often comes at the expense of human connections – until now.

Meet Huey, healthcare’s first AI engine built for Human Understanding®. Huey is your healthcare experience management companion. It’s embedded in a whole new suite of advanced solutions from NRC Health on healthcare’s most integrated experience platform. At every turn Huey is there to make healthcare a more intentional and human experience for you, your team, and your patients.

Powered by Huey

These experience management solutions, and more are built with Huey inside to make sure the technology doesn’t get in the way of the humanity.

  • nGage
    Gather structured and unstructured feedback across the healthcare journey
  • nQuire
    Find, analyze and understand all your patient experience comments in seconds.
  • nVolve
    Intelligent data-guided patient and employee interactions to drive results
  • nLighten
    Personalized feedback summaries with coaching for humans on the front line
  • nAct
    Assisted service recovery that delivers outcomes layered with empathy

How Huey works

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POWERFUL, SECURE, PRIVATE AI

Huey is AI’s first large language model (LLM) trained exclusively on data that matters to you. NRC Health ingests your data, enriches it with internal knowledge bases, and tunes it just for use in your organization. Your data stays secure, private, and only yours and is never used to train global models.

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RESPONSIBLE, ETHICAL AI

Huey is built with a moral framework that ensures the technology closely aligns with Human Understanding and societal values. Huey acknowledges and addresses bias, inequity and hallucinations both in the way it is designed and how it is used. During model builds, data curation, factual guardrails and governance standards are embedded and then checked as LLM responses are generated. Within its UX, Huey also shares source material and asks users for validation to further garner trust.

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A MORE HUMAN WAY TO COLLECT, ANALYZE AND DELIVER FEEDBACK

Capture unstructured data such as comments, free text, video or audio clips at scale and make full use of it with Huey’s narrative summaries and time-saving Q&A interface. Deliver compassionate feedback, relevant coaching, and next best actions to your front line team, leaders and clinicians, adding depth to human connections without taking time away from them.

Learn more about Huey's security, stability, and integrity

The security, stability, and integrity of Huey have been our top priorities from the beginning. Built on open-source large language models (LLMs), Huey is seamlessly integrated with our proprietary platform. Our solutions are designed not only to be innovative but also highly secure. By hosting our models exclusively on our own servers, we ensure that both our data and intellectual property are protected.

We heavily fine-tune these models with our custom data to meet the complex demands of healthcare, reflect our unique brand voice, improve transparency, and mitigate risks related to bias and hallucinations. In addition, our approach aligns with the NIST AI Compliance framework, and we are progressing towards HITRUST AI certification. These measures underscore our commitment to developing secure, reliable, and future-focused AI solutions tailored specifically for healthcare.

Our decision to develop and maintain our own models is a strategic choice aimed at minimizing platform risk. With evolving industry dynamics, maintaining full control over our technology stack allows us to ensure long-term stability and continuity for our partners.

NRC Health utilizes client data and an internal knowledgebase to enrich our AI features. Your data is secure, private, and only yours.
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