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The latest news from NRC Health: May 2, 2024

Highlights from our May 2, 2024 email newsletter.

Seeking 5 star ratings in healthcare patient experience

Seeing stars: Navigating patient ratings and reviews

Today, ratings and reviews are second only to “how to find a physician” in terms of the information that patients deem most important on healthcare websites. Are you giving patients what they’re looking for?

PIH Health shares positive patient feedback on yard signs displayed on the hospital campus

Positively impacting healthcare one patient experience note at a time

Every compliment deserves recognition. See how one organization started sending personalized, handwritten notes to doctors and staff based on real, positive feedback from patients—with overwhelmingly positive results. 

Happy woman, doctor and senior patient laughing in elderly care for funny joke, humor or comedy at old age home. Nurse or medical caregiver smile or laugh with mature person in bonding at house.

This Patient Experience Week, NRC Health extends its thanks

As we celebrate Patient Experience Week, we at NRC Health recognize and extend our gratitude to all the healthcare staff who work to deliver exceptional patient experiences every day!

NRC Health's HUB24 event

A revolution in patient experience is waiting for you at HUB24

At Human Understanding Beyond | HUB24 you’ll connect with healthcare leaders and innovators who are committed to revolutionizing healthcare. Join us to go beyond scores, beyond encounters, and beyond expectations.

NRC Health Pediatric Collaborative event

Exploring AI and tech to enhance the patient experience

As the healthcare industry engages more with AI, an essential question must be answered: Is AI friend or foe? Check out the highlights from this Pediatric Collaborative presentation to explore AI’s impact on healthcare and how you can leverage technology to emphasize human relationships and connections.

Bryan Health

A model of personalized care to drive Human Understanding

Bryan Health is among the NRC Health partners that have embraced the Human Understanding Metric (HUme) —“Did everyone treat you as a unique person?” See how they made systemic changes to integrate the model into the organization’s culture and explore their incredible results

Let's stay in touch!

Learn about upcoming Human Understanding® events and webcasts, new podcast episodes, the latest case studies and articles, and valuable healthcare insights.