Reimagining Healthcare Culture: Leadership & Culture Sessions at HUB25
This October, healthcare leaders will gather in Orlando, Florida, for NRC Health’s Human Understanding Beyond | HUB25, happening October 15–17. HUB25 is more than a conference—it’s a catalyst for change, bringing together innovators, caregivers, and strategists to explore how human understanding can reshape healthcare.
Among the event’s most energizing and transformative offerings are the Leadership & Culture concurrent sessions, which dive into how organizations are building cultures of empathy, engagement, and excellence. These sessions showcase how leadership behaviors, team dynamics, and patient partnerships can elevate both employee and patient experiences.
Here’s a preview of the sessions that will inspire attendees to lead with purpose and create cultures where people—and ideas—thrive.
When Is It Okay to Use the F-Word at Work? When the F-Word is FUN!
Presented by:
- Jeni Mowry, CPXP, Manager, Human Experience Center, Brown University Health
- Elizabeth Sarkis, OTR/L, Human Experience Specialist, Brown University Health
At The Miriam Hospital, part of Brown University Health, leaders discovered a powerful truth: when employees have fun, patients have better experiences. This session explores how a culture of joy and engagement can directly impact patient satisfaction and team morale.
Key Takeaways:
- Learn how to design and implement fun activities that energize staff and improve the care environment.
- Discover how NRC Health data links employee engagement to improved Net Promoter Scores.
- Explore popular events, contests, and educational initiatives that have made a measurable impact.
This session is perfect for leaders who are looking to infuse positivity into their culture, boost morale, and create a workplace where joy and excellence go hand in hand.
The Missing Link: Partnering with Patients and Families to Improve Quality and Safety of Care
Presented by:
- Peggy Greco, Ph.D., Vice President, Chief Patient Experience Officer, Nemours Children’s Health
- Kaitlin Danzig, M.H.A., CPXP, Patient Experience Partner, Clinical, Nemours Children’s Health
Nemours Children’s Health is leading the way in patient and family engagement through its enterprise initiative, Speak Up. This session explores how empowering patients and families to speak up can improve safety, reduce preventable harm, and enhance outcomes.
Key Takeaways:
- Understand the rationale for engaging patients and families as partners in care.
- Identify barriers to engagement and strategies to overcome them.
- Learn how to design educational tools and communication strategies that support a Speak Up culture.
This session is essential for organizations that are seeking to build trust, transparency, and collaboration with the people they serve—and working to make safety a shared responsibility.
Incorporating Patient Experience Curriculum into Unit-Based Orientation
Presented by:
- Rhonda Fisher, MSN, RN, MedSurg-BC, NE-BC, Director of Nursing | Patient Experience Lead-Acute Care Services, Harris Health–Lyndon B. Johnson Hospital
Creating a consistent, patient-centered culture starts with onboarding. This session highlights how Harris Health integrated patient experience principles into unit-based orientation to empower staff and elevate care from day one.
Key Takeaways:
- Learn how early integration of patient experience training boosts staff confidence and retention.
- Discover how standardized education aligns clinical and non-clinical team members around shared values.
- Explore communication techniques that enhance patient interactions and satisfaction.
This session is ideal for leaders focused on culture-building, workforce development, and operational excellence.
Why These Sessions Matter
The Leadership & Culture track at HUB25 is about more than policies and procedures—it’s about people. These sessions show how intentional leadership, joyful engagement, and patient partnerships can transform healthcare environments.
Attendees will walk away with:
- Proven strategies for building positive, resilient workplace cultures
- Tools to engage patients and families as co-creators of safety and quality
- Frameworks for embedding empathy and experience into staff training
- Insights into how culture drives performance, satisfaction, and retention
Whether you’re shaping strategy or leading teams, these sessions will help you cultivate cultures of care, connection, and continuous improvement.
Register Today
At HUB25 in Orlando, the Leadership & Culture sessions are more than presentations—they’re a blueprint for building healthcare environments where people feel heard, valued, and empowered.
From creating fun and meaningful staff experiences to partnering with patients for safer care, these sessions offer practical insights and inspiring stories that will resonate long after the event ends.
Join us October 15–17 and be part of a movement that’s redefining leadership through human understanding.
