With more than 20 years of experience in the healthcare industry, Toya is responsible for working with NRC Health’s premier partners to gain greater understanding of pain points in real practice and to develop and deliver improvement resources that help organizations turn aspirations into actions on the front lines.
Toya has a successful track record of working with healthcare executives, physicians, and nursing staff to define and achieve specific business objectives. She also has a passion for improving the experience for patients, families, and healthcare employees.
Toya’s career in patient experience began at Cleveland Clinic where she served as a Project Manager in the Office of Patient Experience and was promoted to Director of Service Excellence. Toya helped to build a start-up patient experience consulting practice that partnered with health systems across the country to develop and implement patient experience strategies.
Toya has a B.S. in business finance and marketing from Miami University, Oxford, Ohio, and an M.B.A. from Baldwin-Wallace College, Berea, Ohio. She lives in Cleveland, OH with her husband and daughter.