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2016 Excellence Awards Information

NRC Health recognized top performing organizations at the 22nd NRC Picker Patient-Centered Care Symposium August 28-30 in San Diego, CA

Click here for the 2016 Excellence Award winners


Rate Hospital
Overall Hospital Rating – Small Hospitals
Four facilities with less than 100 beds were selected based on their performance on the Inpatient Rate Hospital question for the time period of April 2015 – March 2016 out of 357 facilities1. Two top performing facilities had the highest percentage of patients rating them a 9 or 10. These two facilities both exhibited performance at or above an 84% positive score. Two most improved facilities showed the highest increase in the percentage of patients rating them a 9 or 10 from the time period of April 2014 – March 2015 to April 2015 – March 2016. These two facilities both saw increases on the Inpatient Rate Hospital question at or above 5 points top box (9 or 10).

Overall Hospital Rating – Medium-Sized Hospitals
Four facilities with 100 to less than 300 beds were selected based on their performance on the Inpatient Rate Hospital question for the time period of April 2015 – March 2016 out of 232 facilities1. Two top performing facilities had the highest percentage of patients rating them a 9 or 10. These two facilities both exhibited performance at or above an 84% positive score.  Two most improved facilities showed the highest increase in the percentage of patients rating them a 9 or 10 from the time period of April 2014 – March 2015 to April 2015 – March 2016. These two facilities both saw increases on the Inpatient Rate Hospital question at or above 5 points top box (9 or 10), representing statistically significant increases.

Overall Hospital Rating – Large Hospitals
Four facilities with 300 beds or more were selected based on their performance on the Inpatient Rate Hospital question for the time period of April 2015 – March 2016 out of 133 facilities1. Two top performing facilities had the highest percentage of patients rating them a 9 or 10. These two facilities both exhibited performance at or above an 84% positive score.   Two most improved facilities showed the highest increase in the percentage of patients rating them a 9 or 10 from the time period of April 2014 – March 2015 to April 2015 – March 2016. These two facilities both saw increases on the Inpatient Rate Hospital question at or above 5 points top box (9 or 10), representing statistically significant increases.

Overall Hospital Rating – Children’s Hospitals
Two Children’s Hospitals were selected based on their performance on the Pediatric Inpatient Rate Hospital question for the time period of April 2015 – March 2016 out of a total of 35 facilities2. Two top performing facilities had the highest percentage of patients rating them a 9 or 10. These two facilities both exhibited performance at or above an 88% positive score.   Two most improved facilities showed the highest increase in the percentage of patients rating them a 9 or 10 from the time period of April 2014 – March 2015 to April 2015 – March 2016. These two facilities both saw increases on the Pediatric Inpatient Rate Hospital question at or above 5 points top box (9 or 10).

Rate Doctor
Overall Provider Rating (Adult)
Four organizations were selected based on their performance on the Adult Clinician & Group Rate Provider question for the time period of April 2015 – March 2016 out of a total of 185 organizations5. Two5 top performing organizations had the highest percentage of patients rating the doctor a 9 or 10. These two organizations both exhibited performance at or above an 88% positive score. Two6 most improved organizations showed the highest increase in the percentage of patients rating the doctor a 9 or 10 from the time period of April 2014 – March 2015 to April 2015 – March 2016. These two organizations both saw increases on the Adult Clinician & Group Rate Provider question at or above 5 points top box (9 or 10), representing statistically significant increases.

Overall Provider Rating (Pediatric)
Four organizations were selected based on their performance on the Pediatric Clinician & Group Rate Provider question for the time period of April 2015 – March 2016 out of a total of 88 organizations5. Two5 top performing organizations had the highest percentage of patients rating the doctor a 9 or 10. These two organizations both exhibited performance at or above an 88% positive score. Two6 most improved organizations showed the highest increase in the percentage of patients rating the doctor a 9 or 10 from the time period of April 2014 – March 2015 to April 2015 – March 2016. These two organizations both saw increases on the Pediatric Clinician & Group Rate Provider question at or above 5 points top box (9 or 10).

Improvement Planner Champion
The Improvement Planner Champion award was designed to identify the organizations that most successfully leveraged Catalyst’s Improvement Planner tool to help drive improvement in Patient-Centered Care. Two organizations were selected based on the number of Improvement Plans created during the time period of April 2015 – March 2016 that yielded a statistically significant increase for the plan’s target question. Both of these two organizations had over 20 different Improvement Plans showing statistically significant improvement.

Value-Based Purchasing Champion
The Value-Based Purchasing Champion award was designed to identify the organizations who had showed the greatest amount of points achieved between the Baseline Period of January 2013 to December 2013 and the Performance Period of January 2015 and December 2015 based on HCAHPS data for Fiscal Year 2017. Two facilities showed the highest increase in points between the Baseline Period and the Performance Period out of a total of 406 facilities3.

Patient-Centered Care Champion
One facility was selected based on their overall performance within each Adult Inpatient Dimensions of Patient-Centered Care for the time period of April 2015 – March 2016. This facility had the highest combined percentage of patients rating them positively in at least six of the eight Dimensions of Patient-Centered Care out of 454 facilities4.

Dimension Awards
One facility other than the Patient-Centered Care Champion was selected based on their performance within each Adult Inpatient Dimensions of Patient-Centered Care for the time period of April 2015 – March 2016. Each facility had one of the highest combined percentages of patients rating them positively on the eight individual Dimensions of Patient-Centered Care out of 454 facilities.


Key

1 Represents facilities with 300 or more returns
2 Represents facilities with 100 or more returns utilizing either the Child HCAHPS or NRC Pediatric Inpatient 4-point tool
3 Represents facilities with 300 or more returns for the baseline and performance period
4 Represents facilities with 300 or more returns and 100 or more beds utilizing the HCAHPS Inpatient Picker Plus 4-point tool (where applicable)
5 Represents facilities with 300 or more returns utilizing the CG CAHPS 6-month tool.
6 Represents facilities with 300 or more returns utilizing either the CG CAHPS Visit-specific or CG CAHPS 6-month tool.  While NRC does not combine scores across surveys for performance improvement or benchmarking capabilities, for the purposes of this award it was essential to do so.

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