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Excellence Awards reward organizations for commitment to enhancing care experiences

NRC Health is honored to recognize top-performing hospitals and health systems that have exhibited an exceptional commitment to understanding every individual’s complete care journey. Their desire to better understand the people they care for, and their aspiration to design experiences that inspire loyalty, is the embodiment of NRC Health’s mission of human understanding.

The Excellence Awards recognize elite organizations that have received the highest ratings in overall satisfaction by patients and their families.

Award winners were recognized at the 25th Annual NRC Health Symposium on August 14th, 2019 in Nashville, Tennessee.

2019 Excellence Award Winners

Overall Hospital Rating—Small hospitals (fewer than 100 beds)

  • Top-performing facility: Premiere Surgical Institute
  • Most improved facility: Gerald Champion Regional Medical Center

Overall Hospital Rating—Medium-size hospitals (100–300 beds)

  • Top-performing facility: Arkansas Heart Hospital
  • Most improved facility: California Pacific Medical Center – Mission Bernal (Sutter Health)

Overall Hospital Rating—Large hospitals (more than 300 beds)

  • Top-performing facility: PIH Health Hospital—Whittier
  • Most improved facility: Riverside University Health System

Overall Hospital Rating—Children’s hospitals

  • Top-performing facility: Children’s Hospital Los Angeles
  • Most improved facility: Children’s Hospital of New Orleans

Overall Provider Rating—Adult & Pediatric

  • Top-performing facility: Mount Sinai Medical Center

Excellence in Transparency

  • Top-performing organization: Community Health Network
  • Top-performing organization: Summit Health Management
  • Top-performing organization: Encompass Health

Excellence in Care Transitions

  • Top-performing organization: Memorial Hospital and Health Care Center

Excellence in Quality & Service

  • Top-performing organization: OrthoNebraska