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NRC Health is proud to recognize the 2021 NRC Health Excellence in Human Understanding Award winner!

Excellence Awards reward organizations for commitment to enhancing care experiences. The 2021 Excellence in Human Understanding Award winner was announced on August 4th at the 27th Annual NRC Health Symposium in Nashville.

Download the 2021 winners list here →

2021 Excellence in Human Understanding Award Winner

WINNER
Loma Linda University Medical Center – Murrieta – Stephanie
Schwarzenbach
, Murrieta, CA

FINALIST
UCHealth – Office of Patient Experience, Aurora, CO

FINALIST
LCMC Health – Dr. Jay KaplanNew Orleans, LA

FINALIST
Nemours Children’s Health System – Nemours Center for Health Delivery
Innovation Team
, Orlando, FL

NRC Health Excellence in Human Understanding Award Methodology

The 2021 NRC Health Excellence in Human Understanding Award is presented to a nominated individual, department, or organization that has performed an exemplary act of Human Understanding or instituted a process that now exhibits Human Understanding where it did not exist before in the care experience. An award submission can be made by any peer, coworker, or NRC Health associate. NRC Health defines Human Understanding as the complete comprehension of a customer’s preferences, needs, behaviors, and experiences—realized not as an episode, but as a relationship.

Click here to learn more about the NRC Health Excellence Awards →