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Human Understanding—NRC Health strives to enable healthcare organizations to understand what matters most to each person they serve, and ease their healthcare journey.

NRC Health defines Human Understanding as a complete comprehension of a customers’ preferences, needs, behaviors, and experiences—realized not as an episode, but as a relationship.

The Human Understanding award is presented to a nominated individual, department, or organization that has performed an exemplary act of Human Understanding or instituted a process that now exhibits Human Understanding where it did not exist before in the care experience. An award submission can be made by any peer, coworker, or NRC Health associate.

The Excellence in Human Understanding Award winner was announced on August 24th at the NRC Health Symposium virtual event.

2020 Excellence in Human Understanding Award Winner

Dr. Tim Kremer, JPS Health Network, Fort Worth, TX

Jenny Messner, Ecumen, Shoreview, MN

Dr. Edward Adolphe, El Centro Regional Medical Center, El Centro, CA

UMCNO Palliative Medicine Team, Led by Dr. Sonia Malhotra, New Orleans, LA