Explore Cutting-Edge Concurrent Sessions at HUB25
NRC Health’s Human Understanding Beyond | HUB25 features a rich lineup of concurrent sessions designed to deepen your expertise and spark new ideas across healthcare’s most critical domains.
From leadership and culture to clinical strategies and patient experience operations, these sessions offer a diverse range of insights and practical tools to help you drive meaningful change in your organization.
Leadership and Culture: Cultivating Human-Centered Healthcare
Strong leadership and a vibrant culture are the foundation of any successful healthcare organization. Dive into thought-provoking sessions like “When Is It Okay to Use the F-Word at Work? When the F-word Is FUN!” with Jeni Mowry and Elizabeth Sarkis of Brown University Health, exploring how joy and fun can energize teams and improve workplace culture.
Other sessions include incorporating patient experience into unit-based orientation, led by Rhonda Fisher from Harris Health System, and discussions from Dr. Peggy Greco of Nemours and Kaitlin Danzig of Nemours Children’s Health.
Listening and Understanding: Elevating Patient Voices
Understanding how patients truly perceive their care is essential to improving outcomes. Sessions in this category focus on cultivating emotional safety and creating authentic listening spaces.
Morgan Billman of Sanford Health will guide attendees through “Understanding How Patients Truly Perceive Their Care.” Jenaya Gordon’s session on “Emotional Safety” and Amber Rose Phipps’ presentation “You Talk, We Listen: How Patients and Families Defined Exceptional Care” offer inspiring perspectives on patient and family engagement.
Experience Operations: From Fragmented to Unified Care
Operational excellence transforms patient experience. Explore collaborative care improvements in “From Fragmented to Unified: Improving Patient Experience Through Collaborative Care” with Clay Locklear and Kimberly Ortmeyer from Atrium Health Levine Children’s Hospital. Additional sessions by Courtney Johnson and Lesley Wilson of UC San Diego Health, and Tina Hunter from Prisma Health, promise to unpack practical strategies for optimizing patient experience operations.
NRC Health User Forum: Peer Learning and Innovation
The NRC Health User Forum brings together users and experts to share best practices and platform innovations. Look forward to sessions like “Improving Patient Experience at the Front Line by Using NRC Health’s nGage Platform,” led by Dr. Joseph DeFulvio, Leilani Souders, and Molly Thompson Chavez of Lehigh Valley Health Network, plus presentations from from Sean von Gunten of Mass General Brigham, and others!
Clinical Strategies: Advancing Care with Compassion
Clinical strategies sessions will highlight innovations that blend clinical excellence with compassionate care. While some topics are yet to be announced, expect insights from leaders like Pantea Vahidi, founder of Compassion Clinic, alongside other experts driving clinical transformation.
Keep an eye on the HUB25 agenda for additional speaker and session announcements!
Why Attend The HUB25 Concurrent Sessions?
Each concurrent session at HUB25 is tailored to equip healthcare professionals with actionable knowledge—whether you’re a senior leader shaping culture, a frontline manager improving operations, or a clinician advancing patient care.
Join us October 15–17, 2025, at the Signia by Hilton Orlando Bonnet Creek for these dynamic sessions and more! Don’t miss your chance to collaborate, learn, and innovate with some of healthcare’s most forward-thinking minds.
Register today to secure your spot, and experience a conference designed to move healthcare beyond the expected.