A Can’t-Miss Poster Reception Showcasing Healthcare Innovation at HUB25 + TGI
Progress in healthcare starts with bold ideas and human-centered thinking. At NRC Health’s Human Understanding Beyond | HUB25 + The Governance Institute Leadership Conference, the Poster Presentation Reception will bring together some of the most compelling, real-world examples of innovation in patient care, experience, access, and leadership.
This dynamic session invites attendees to explore a wide range of impactful projects from across the country—each one demonstrating how health systems are tackling today’s challenges with compassion, data, and community-centered design.
What You’ll See at the Poster Reception
Whether you’re leading a health system, driving patient experience, or focused on clinical or operational excellence, the poster reception offers practical insights and inspiration. Here’s a preview of just a few of the presentations you’ll discover:
Teddy Bear Hospital: Creation of a Community Health Education Event
Kentucky Children’s Hospital collaborated with community partners to host an immersive, child-friendly event to teach kids about healthcare through roleplay and real medical equipment—turning fear into familiarity.
Engaging the Front-Line Leader in Service Recovery: One Systems
Premier Health transformed service recovery by shifting responsibility from patient reps to frontline leaders—improving accountability and leveraging NRC Health insights for better outcomes.
From First Kick to Final Check-In: Journey Mapping the Obstetric Experience
Sanford Health mapped the emotional and clinical touchpoints of prenatal care to redesign a more compassionate, patient-centered experience.
From Sick to Satisfied: Personalizing Consumer Access with Insights
Main Line Health used consumer insights and personas to personalize access to care, improving experience and aligning strategy with patient needs.
A Patient Centered Approach to Improving No-Show Rates
Lehigh Valley Health Network tackled no-shows using deep community insights and real-time patient feedback to identify and address the true reasons patients miss appointments.
Beyond AI: Engaging Patients and Families in the Digital Patient Experience
Nemours Children’s Health actively involved patients and families in designing their digital experience, applying human-centered design to three tech-forward initiatives.
LEaP (Leader, Employee, and Patient) Experience Quality Improvement
Children’s Hospital of Los Angeles created a cross-functional improvement initiative aligning leaders, employees, and patients around shared experience goals—with measurable impact on satisfaction.
Enhancing Patient Experience Through Leadership Rounding
Kaiser Permanente Redwood City implemented structured leadership rounding, showing how leader visibility significantly boosts HCAHPS and “would recommend” scores.
Empowerment Over Guilt: Emojis, Fatigue, and Newborn Falls Prevention
AdventHealth Heart of Florida used patient education and a novel emoji-based fatigue-awareness bundle to reduce newborn falls—turning guilt into empowerment.
A Multidisciplinary Approach to Improving the Patient Experience in the Pediatric Emergency Department
Children’s of Alabama achieved a 12.8-point NPS increase and a number-one national ED ranking through a five-phase improvement project rooted in staffing, communication, and operational upgrades.
Why This Session Should Be on Your Agenda
At a time when healthcare leaders are being asked to do more with less, the poster reception provides powerful examples of how innovation can be patient-centered, data-driven, and deeply human.
You’ll find proven models to take back and apply in your own health system, whether you’re looking to:
- Boost service recovery
- Improve patient access
- Increase safety and satisfaction
- Personalize digital care experiences
- Lead culture change in your organization
Two Events, One Magical Location
This poster session is part of two powerful events coming together to shape the future of healthcare:
October 15–17, 2025 | Orlando, FL
Human Understanding Beyond | HUB25
Explore cutting-edge research, strategies, and innovations that elevate human understanding across the care journey.
The Governance Institute Leadership Conference
Join healthcare board members, trustees, and executives to strengthen governance strategies and leadership alignment.
This October, join NRC Health and The Governance Institute for a transformational experience where data meets empathy, strategy meets execution, and leadership meets purpose.