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Connect with healthcare experience leaders and innovators at HUB24

NRC Health has unveiled the breakout sessions and poster presentations for its 30th annual conference: Human Understanding Beyond | HUB24. The event is set for August 21–23, 2024, in San Diego. The event focuses on taking the understanding of consumers, communities, employees, and patients beyond scores, beyond encounters, and beyond expectations.  

At HUB24 healthcare leaders and innovators will come together for expanded and dynamic programming focused on bringing impact. Attendees will engage in meaningful conversations and gain insights into reshaping their organization’s vision, culture, and teams from a roster of inspirational speakers. 

Walk away with: 

  • Powerful tools to re-engage and reward your workforce 
  • Emerging trends, proven best practices, and forward-thinking innovations 
  • Action plans for building and protecting online reputation to engage patients 
  • Future-focused solutions to achieve better outcomes for patients, care teams, health systems, communities, and bottom line 

Check out the breakout sessions and poster presentation details below! And register today!

Consumer Experience Track:

  • Navigating the Future of Marketing, Communications and Strategy in Academic Health Systems with Dawn Weyant, Senior Director, Marketing, Strategic Marketing and Communications, UW Medicine; Gerry O’Keefe, Executive Director, Marketing and Provider Communications, UChicago Medicine; Heather Valentine, AVP, Marketing and Communications, Loma Linda University Health; Michele Murphy Taber, Director, Brand Management and Marketing, UC Davis Health; and Rosie Reebel, Director, Marketing, Strategy, and Insights, Stanford Health Care 
  • A Better Front Door: Removing Barriers to Consumer Engagement to Drive Satisfaction and Growth with Amy Stevens, VP and Chief Marketing Officer, Tidelands Health 
  • Digital Health Experience with Susan Milford, Senior VP of Marketing and Communications, OSF Healthcare, and Mayura Kumar, Director of Digital Strategy, OSF Healthcare 

Employee Experience Track:

  • Navigating the Future Workplace with Lacey Hart, Administrator-Quality, Mayo Clinic 
  • “Do You Have Five Minutes?” All Hands On Deck, a Micro-training Approach to Human Experience with Elizabeth Sarkis, Specialist, Human Experience, The Miriam Hospital (Lifespan), and Jeni Mowry, Manager, Human Experience Center, The Miriam Hospital (Lifespan) 
  • Improving Care Team Communication through Physician and Nurse Rounding with Brad Giafaglione, Director of UCI Experience, University of California, Irvine Health; Justin Wang, Manager, UCI Experience, University of California, Irvine Health; Joseph Carmichael, Senior VP and Chief Medical Officer, University of California, Irvine Health; Ann Marie Watkins, Senior VP and Chief Nursing Executive, University of California, Irvine Health; Alpesh Amin, Executive Director, Hospitalist Program, UCI Health; and Brian Strong, Nurse Manager, Medical Surgical, University of California, Irvine Health 

Executive Track:

  • Joe Public 2030: Five Potent Predictions Reshaping How Consumers Engage Healthcare with Chris Bevelo, President, BPD, and Stephanie Wierwille, EVP, Engagement, BPD 
  • Humanistics: Elevating Experience with Jorge Ismael Torres, Culture Architect and Managing Partner, Humanistics, Inc. and Michael Goldberg, Founder, Walkalongside Leader and Co-founder, Humanistics, Inc. 
  • Leading the Way: Transforming the Healthcare Experience with Lesley Wilson, MA, LSSBB, Chief Experience Officer, UC San Diego Health 

Patient Experience Fundamentals Track:

  • Recover from Setbacks: Use Your Resources to Get Back Up the Mountain with Courtney Johnson, Director, Experience Strategy, UC San Diego Health, and Carli Cherwien, Experience Analytics Supervisor, UC San Diego Health 
  • Guaranteed Results: A Framework for Improving Organizational Culture while Achieving and Exceeding Experience Targets with Amy Feeder, Customer Experience Program Manager, M Health Fairview, and Casey Arends, Customer Experience Improvement and Analytics Manager, M Health Fairview
  • Changing Things Up: Using Qualitative Data to Realign Your Survey with Address Your Patients’ Needs with Mary Ellen DeBardeleben, National Director of Quality, Encompass Health Corporation 

Don’t miss the HUB24 Poster Reception:

These presentations are an opportunity to connect with other healthcare leaders to inspire innovation for patient experience and healthcare marketing teams.  The poster reception will be held outdoors on the evening of August 22.

  • Innovations in Experience with Jon Tanner of NRC Health
     
  • Columbia Memorial Hospital’s DEI Journey—Using Experience Data to Determine Health Equity Priorities, Outcomes, and Success with Kristen Moss, MBA, FPCC, Patient Experience Manager, and Lori Boicey, MSML, Senior Business Systems Analyst, Columbia Memorial Hospital
     
  • Improving the Patient Experience for Indigenous Native/Inuit Patients with Sarah Viola and Chris Trudgen of Foundation Health Partners
     
  • Patient Experience: Put Some P.E.P. in Your Step with Sammi Davidson, MBA, CPHQ, Improvement Strategist—Patient Experience, and Rochelle Rindels, DNP, MSN, RN, QCP, Program Manager, Sanford Health
     
  • Geriatric Comfort Cart with Kelsey Martin and Michol Levine of Lifespan
     
  • Patient and Family Seal of Collaboration: Creating Additional Partnership Opportunities with
    Bridget Albani, Mandy Riemer, and Jana Rojas of Children’s Mercy
     
  • Small Team, Big Results: Expanding Your Impact Through Automation, Partnership, and Pacesetters with Sathya Chandran, Senior Insights Business Analyst, and Jen Suek, Customer Experience Project Leader, MHealth Fairview
     
  • Empowerment in Practice: Adopting Patient Experience Workshops for Staff Success with Shannon Lopez, Project Manager, and Jenna Martin, Manager Business Planning, MPH, Rady Children’s Hospital—San Diego
     
  • Merging for Success: Partnership and Collaboration with Bonnie Jones and Karen Schaffer of Advocate
     
  • Creating Continuous Flow for Pediatric Inpatient Care: Utilization of Lean Principles to Improve the Discharge of Medically Ready Patients on a Pediatric Gastroenterology Service with Dr. Dana Quinibi and Felicia Williams of Children’s Medical Center Dallas
     
  • Making Patient Experience Patient-Centered with Kali Bechtold, MPH, MBA, Director of Strategy and Experience Design, of UCHealth
     
  • Improving Nurse Communication with Julia Cox Pearson, Director of Lean and Patient Experience, MSN, MBB; Tammy Lynch, Executive Director of Nursing, MSN, RN, NEA-BC, and Tracy Gynther, Vice President/Chief Nursing Officer, MSN, RN, NEA-BC, Wellstar Health System 

Register for Human Understanding Beyond | HUB24 today!

HUB24 provides insights, strategies, and connections with likeminded healthcare leaders and innovators working to improve healthcare experiences for patients, providers, care teams, health systems, and entire communities. Preview the agenda and register today!