HCAHPS Updates

The Centers for Medicare & Medicaid Services (CMS) have finalized pivotal changes to the 2024 Inpatient Prospective Payment System (IPPS) Rule, introducing a series of enhancements aimed at improving survey administration and data collection processes.  

Key updates include the adoption of web-first survey administration modes, the allowance of proxy respondents, and an extension of the data collection period to 49 days. 

Additional changes are proposed for 2025.  

See a breakdown of the key changes below.  

• Web-first survey administration modes
• Allowing proxies
• Extending the data collection period to 49 days
• 12 maximum supplemental questions
• Requiring collection of preferred language

See a full breakdown of the rule changes here.

• Survey question changes
• Updated sub-measures
• Updated VBP/public reporting

See a full breakdown of the rule changes here.