Human Understanding Beyond | HUB23 — NRC Health’s 29th annual conference, is set for August 9–11, 2023, in Boston. At HUB23, you’ll engage in thoughtful discussion, learn how to transform healthcare with inspiring presenters, and discover innovative solutions for personalizing care, empowering caregivers, and restoring the human connection between patients and providers.

Join the Human Understanding movement to transform healthcare, create better patient outcomes and experiences, and strengthen your organization’s brand and bottom line.

At HUB23, you’ll find expanded, dynamic programming focused on bringing impact to your organization. And you’ll connect with healthcare leaders and innovators committed to revolutionizing healthcare.

Here’s a preview of one of our mainstage presentations:

“Front Door Friction? Strategies to Drive Double-digit Improvement,” presented by Aaron Davis, MSHA, FACHE, CPXP, Vice President and Chief Experience Officer, UMC Health System. 

The ER is still the front door…and pain there hurts everywhere. Learn how UMC Health System in Lubbock, Texas, implemented strategies to address friction from the ER to the inpatient bed, resulting in a 16% average rate of experience improvement in the ER over twelve months. Inpatient units piloting the approach saw sustained HCAHPS LTR—over 83%.  

This presentation will show how UMC leveraged data to identify opportunities to support those who work to improve the patient experience, resulting in critical physician, nurse, and staff buy-in. We will share lessons learned, early results, and sample resources to apply to your health system. You’ll also discover a framework for establishing trust between patient experience and ER staff/providers, learn successful strategies and tactics to engage stakeholders and drive performance, and understand how data can be used to identify trends, gaps, and opportunities.