Human Understanding Beyond | HUB23 — NRC Health’s 29th annual conference, is set for August 9–11, 2023, in Boston. At HUB23, you’ll engage in thoughtful discussion, learn how to transform healthcare with inspiring presenters, and discover innovative solutions for personalizing care, empowering caregivers, and restoring the human connection between patients and providers.

Join the Human Understanding movement to transform healthcare, create better patient outcomes and experiences, and strengthen your organization’s brand and bottom line.

At HUB23, you’ll find expanded, dynamic programming focused on bringing impact to your organization. And you’ll connect with healthcare leaders and innovators committed to revolutionizing healthcare.

Here’s a preview of one of our mainstage presentations:

“Patient Experience Holds the Key to Achieving Health Equity,” presented by Peggy Greco, Ph.D., Chief Patient Experience Officer, Nemours Children’s Hospital. 

Racism in healthcare is a public-health issue. Correspondingly, the delivery of equitable care is imperative for all healthcare systems. This talk will focus on how patient experience as a field can lead the way in assessing and expanding equitable care. Patient-experience data can help you identify key disparities, prioritize needs, develop an action plan to address inequities, and monitor progress.  

Patient-experience data also has the unique attribute of directly reflecting the patient’s perspective. These insights are key to identifying gaps in the patient experience, resulting in a more inclusive and equitable healthcare environment. Learn the value of setting health-equity goals for leadership, along with how to identify disparities based on survey data from various resources. Finally, you’ll understand how to create a plan to address identified inequities and methods for monitoring progress toward meeting the needs of diverse patient populations and achieving health equity.