Human Understanding Beyond | HUB23 — NRC Health’s 29th annual conference, is set for August 9–11, 2023, in Boston. At HUB23, you’ll engage in thoughtful discussion, learn how to transform healthcare with inspiring presenters, and discover innovative solutions for personalizing care, empowering caregivers, and restoring the human connection between patients and providers.

Join the Human Understanding movement to transform healthcare, create better patient outcomes and experiences, and strengthen your organization’s brand and bottom line.

At HUB23, you’ll find expanded, dynamic programming focused on bringing impact to your organization. And you’ll connect with healthcare leaders and innovators committed to revolutionizing healthcare.

Here’s a preview of one of our mainstage presentations:

“System Work Is Culture Work,” presented by the Prisma Health team of Jonathan Gleason, MD, Executive Vice President, Chief Clinical Officer, and Korby Miller, MS, CPXP, Vice President Experience, Safety and Quality Operations 

Healthcare faces major challenges regarding safety, quality, patient experience, health equity, team engagement, and costs. Health systems focus on people to improve performance with approaches typified by prioritization, aligned incentives, and improving culture. However, health systems are complex adaptive systems comprised of human teams and technology interfaces.   

What if focusing efforts on improving systems first were the foundation for improving and sustaining a culture that builds trust with our teams, enabling and empowering them to do what they came into healthcare to do—namely, improve health in the communities in which they serve? Learn how, despite current challenges, one health system achieved top-decile performance in sepsis mortality and top-quartile likelihood-to-recommend with a primary focus on systems. We believe that systems work is culture work.