Human Understanding Beyond | HUB23 — NRC Health’s 29th annual conference, is set for August 9–11, 2023, in Boston. At HUB23, you’ll engage in thoughtful discussion, learn how to transform healthcare with inspiring presenters, and discover innovative solutions for personalizing care, empowering caregivers, and restoring the human connection between patients and providers.

Join the Human Understanding movement to transform healthcare, create better patient outcomes and experiences, and strengthen your organization’s brand and bottom line.

At HUB23, you’ll find expanded, dynamic programming focused on bringing impact to your organization. And you’ll connect with healthcare leaders and innovators committed to revolutionizing healthcare.

Here’s a preview of one of our mainstage presentations:

“Heart Wiring What Matters Most with Everybody, Always,” presented by the Virtua Health team of Chrisie Scott, Chief Marketing Officer; Ryan Younger, Vice President of Marketing; and Reginald Blaber, MD, MBA, FACC, Executive VP and Chief Clinical Officer. 

Led by an involved board and engaged leadership team, Virtua Health is focused on listening to consumers to constantly improve the healthcare journey. Orienting to the consumer is one of three strategic imperatives driving Virtua’s success blueprint. To create Human Understanding and design experiences that inspire loyalty, Virtua is “heart wired” and can translate metrics into action. This process involves champions in the C-suite who establish a structure to unite clinical teams with experience, culture, and quality teams.  

Real-time information from NRC has been a critical part of the process, and a passionate team of colleagues has embraced a model for success. Leadership team members will lift the hood to show how Virtua created this model and will provide learnings about the metrics, structure, and process that have supported this vision and positioning of a Here for Good brand. Gather knowledge on how to outline a process for executive buy-in and enterprise structure to enhance the human experience. Find out how to refine the strategic vision for Human Understanding with a case study or best-in-class model. You’ll walk away with enhanced strategies to grow your reputation scores and online panels.