Whether you’re focused on improving patient satisfaction, enhancing staff well-being, or embedding compassion into clinical practice, these sessions will deliver actionable insights and strategies to elevate your organization’s performance.

At the NRC Health User Forum sessions at Human Understanding Beyond | HUB25, healthcare leaders, innovators, and changemakers will gather to explore cutting-edge strategies for transforming care delivery.

This October, healthcare leaders will gather in Orlando, Florida, for NRC Health’s Human Understanding Beyond | HUB25, happening October 15–17. HUB25 is more than a conference—it’s a catalyst for change, bringing together innovators, caregivers, and strategists to explore how human understanding can reshape healthcare.

As healthcare continues to evolve, this approach is proving to be not only more compassionate but also more effective for building trust and fostering long-term relationships. Human-centered design is a strategic framework for solving problems by deeply understanding the people affected by them.

HUB25 is more than a conference. It’s a movement to reimagine healthcare through the lens of human understanding. Among the most impactful offerings are the Listening & Understanding concurrent sessions, which spotlight how leading organizations are transforming care by truly hearing the voices of patients, families, and frontline staff.

This fall, NRC Health and The Governance Institute are proud to welcome one of the most influential voices in modern healthcare, Donald M. Berwick, M.D., MPP, FRCP, KBE, to the stage at Human Understanding Beyond | HUB25 and The Governance Institute Leadership Conference.

At NRC Health’s Human Understanding Beyond | HUB25 and The Governance Institute Leadership Conference, Laura L. Adams, Senior Advisor at the National Academy of Medicine (NAM), will take the stage to guide attendees through this critical conversation.

Before the main stage sessions kick off, NRC Health’s Human Understanding Beyond | HUB25 invites attendees to take part in one of three immersive pre-conference workshops designed to deliver hands-on learning and actionable strategies.

Progress in healthcare starts with bold ideas and human-centered thinking. At NRC Health’s Human Understanding Beyond | HUB25 + The Governance Institute Leadership Conference, the Poster Presentation Reception will bring together some of the most compelling, real-world examples of innovation in patient care, experience, access, and leadership.

NRC Health and The Governance Institute are thrilled to host a powerful joint general session at HUB25 and The Governance Institute Leadership Conference, led by Anthony Mazzarelli, M.D., J.D., MBE, Co-President and CEO of Cooper University Health Care and co-author of Compassionomics.

Healthcare is changing rapidly, and leaders are being called to meet the moment. At NRC Health’s Human Understanding Beyond | HUB25, The Governance Institute Leadership Conference, you’ll join the industry’s most forward-thinking minds to explore how to take healthcare beyond expectations.

What happens when the leaders who shape our healthcare systems become the people who must rely on them? This is the deeply personal and profoundly important question Dr. Wendy Sue Swanson explores in her general session at NRC Health’s Human Understanding Beyond | HUB25: Three Cancers, One Critical Moment: Why Healthcare’s Future Depends on Trust.