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Human Understanding Beyond | HUB23 preview: Compelling presentations planned for Executive Track sessions

NRC Health’s 29th annual conference, Human Understanding Beyond | HUB23, is set to take place August 9–11, 2023, in Boston. The event will cover innovative solutions for personalizing care, empowering caregivers, and restoring the human connection between patients and providers.

HUB23 is designed to bring motivating messages, thoughtful discussions, moving experiences, and unprecedented networking connections to assist your executive leadership, PX, and marketing teams.

This year’s conference will include new custom tracks:

  • Fundamentals first: Learn the essentials health systems need to move the dial within patient experience.
  • Expanded executive track: Understand strategic opportunities and challenges at the C-suite level.
  • Marketing/consumer track: Discover NRC Health’s Human Understanding Program’s marketing capabilities.
  • Poster sessions: Share patient-experience research, case-study results, and valuable insights to improve the human experience in healthcare.

Below you’ll find a preview of the presentations in the Executive Track.

Let’s transform healthcare together at HUB23

HUB23 will set the stage to improve healthcare experiences for patients, providers, caregiving teams, health systems, and communities.

Executive Track Breakouts:

“The Walkalongside Leader—Discover the Secret Culture of Your Organization,” presented by Michael Goldberg, Founder of Walkalongside Leader, which helps companies create leaders of the future.

In a world with record-setting rates of resignations and quiet quitting, it’s never been more important for leaders to bring personality and humility to the corner office. Did you know that there’s a secret culture in every organization that’s not shared with leadership? Imagine knowing yours! This breakout will discuss innovative ways to connect and build trust that Goldberg used as Executive Director of Northwell Health’s LIJ Medical Center—the original epicenter of the COVID-19 pandemic. Learn how to create a high-performing team, increase business results, and improve employee engagement and satisfaction with readily available tools.

“The Shared Human Experience = The Patient Experience,” presented by the uLeadership team of Lucy Leclerc, Ph.D., RN, NPD-BC, Chief Learning Officer; Kay Kennedy, DNP, RN, NEA-BC, CPHQ, Chief Executive Officer; and Susan Campis, MSN, RN, NE-BC, NBC-HWC, Chief Wellness Officer.

Remaining “high-touch” in the evolving and reactionary world of high-tech healthcare, workforce shifts, and fluctuating patient acuities requires an equally creative solution. Human-centered Leadership in Healthcare (HCL-HC) is an evidence-based, contemporary, and relational leadership style aligned with complexity, caring, and systems science. If the pandemic has shown the healthcare world anything, it has shown us that leadership must have a balanced focus between metrics and recognizing the humanity and health of each team member. Learn how to identify the integration of HCL-HC to harness the power of the shared human experience and discover actionable ways to operationalize your leadership approach and your teams. Explore the evidence and research behind HLC-HC to influence healthy work-environment standards.

“Upskilling Patients (and HCPs!) for More Equitable Healthcare,” presented by the Society for Participatory Medicine’s team of Daniel Z. Sands, MD, MPH, Co-Founder and Chief Advocacy Officer and Assistant Professor of Medicine, Harvard Medical School, and Staff Physician, Beth Israel Deaconess Medical Center; and Kistein Monkhouse, MPA, Founder/CEO, Patient Orator, and Board Member.

The power dynamic between the healthcare professional and the patient or their care partners is daunting for underserved people, especially people of color. As a result, underserved populations experience poor health outcomes and healthcare disparities. This engaging session, led by two healthcare thought-leaders, will show how Participatory Medicine can transform the healthcare experience, process, and outcomes, improving patients’ and healthcare professionals’ satisfaction. The session will also cover how implicit and explicit biases contribute to healthcare-system distrust among underserved people.

You’ll learn the three principles of the Participatory Medicine Manifesto and how they can be applied by patients and healthcare professionals to overcome complex interpersonal relationships within healthcare systems to improve relationships and drive better outcomes. You’ll also learn how patient and healthcare-professional behaviors may contribute to inequitable healthcare, and what healthcare leaders can do differently to empower patients and professionals to embody participatory medicine.

Preview the full agenda and register today!