Patient Experience - NRC Health

April 25, 2019 |

NRC Health works with 76% of the nation’s top 100 hospitals. Is yours one of them?

The news just landed: Becker’s Hospital Review has announced its list of the top 100 hospitals of America. We at NRC Health are proud to announce that 76% of these top hospitals utilize an NRC Health product, and are excited that so many of you have joined us in the journey toward better understanding your patients as individuals and enhancing the care experience for everyone. →

April 23, 2019 |

Bridge the Gap: Consumer Trends, Online Reviews & Data Reporting In Senior Living & Healthcare with NRC Health

Hear from the Bridge the Gap crew as they interview Brian Wynne, GM, and Steph Kolbo, VP of Sales, as they explain the needs, preferences and behaviors of today’s consumers that have been discovered during the recent survey results and captured into the 2018 Healthcare consumer trends report by NRC Health. This video has a special look into the trends that were uncovered by the Senior Living market. →

April 22, 2019 |

Executive Q&A with Linda Givens, Patient Care Executive CNO at Adventist Health Howard Memorial Hospital

Strong customer loyalty not only helps organizations grow; it ensures their survival. As with any business, returning customers mean more dollars for an organization’s bottom line. For many reasons, a hospital with loyal patients is a more cost-effective business, and one with more of an opportunity to meet the expectations of their clientele. Loyal patients already know how to navigate a facility or a process. Their expectations of what kind of care or advice they will be getting were... →

April 16, 2019 |

Healthcare leaders: Here’s how to recruit—and retain—Generation Z

With this fuller understanding of Gen Z’s expectations, it becomes clear how health leaders should approach recruiting and retaining them. They should strive to create the workplace culture Gen Z is looking for, while simultaneously allaying their fears about an uncertain future.Easier said than done. But here are a few important steps to emphasize, in order to secure Gen Z’s enthusiasm. →

April 12, 2019 |

“Owning the experience:” Using Real-time to rally clinicians at Riley Hospital For Children

When leaders meet, Real-time feedback is a fundamental part of the organization’s strategic goal-setting; every team meeting begins with reprising the organization’s promise to patients and families; and across the organization, clinicians, managers, and team members are taking patient feedback to heart, as they seek to improve how they serve. →