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July 12, 2017 |

Patient Experience

When health and care connect

In healthcare, stories are what individuals relate to and are one way to drive engagement. The stories we tell embrace the human element. It’s how we relate and identify with others both similar and different from ourselves. →

July 11, 2017 |

Healthcare CMOs: What can you do about these common problems?

Organizations face many challenges, including shifting regulatory mandates, the new expectations of digital healthcare consumers, and a nationwide push toward value-based care. →

July 3, 2017 |

Patient Experience

The Humanity of Post-Acute Care: Part 3

This blog excerpt originally appeared on the Provider Magazine Long Term & Post-Acute Care website and was written by Vivian Tellis Nayak. →

June 30, 2017 |

Want patient loyalty? Give them clarity and transparency

This blog features insights from the Becker’s Hospital Review article, “The Real Reason Loyalty Lacks in Healthcare,” written by Brian Wynne, Vice President and General Manager at NRC Health. →

June 27, 2017 |

What can you learn when you go beyond HCAHPS?

HCAHPS has brought transparency to the industry, spurring a renewed focus on the patient experience. We at NRC Health consider that a major victory. →

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