Patient Experience - NRC Health

January 19, 2022 |

New report unveils NRC Health’s 2022 health predictions on shifting consumer behavior

The NRC Health 2022 Healthcare Consumer Trends Report was compiled from over 2 million patient comments gained from feedback surveys and insights from more than 310,000 American households in 300 markets in our Market Insights database. →

January 17, 2022 |

12 Powerful Differentiators that Drive Healthcare-system Loyalty

Recent NRC Health Market Insights data shows that 12 major differentiators drive top-of-mind awareness to set hospitals apart from their competition. →

January 12, 2022 |

Peer-to-peer physician coaching shows amazing success and sustainment

Among physicians coached during the COVID-19 pandemic, 96% found the process positive and valuable, providing score improvement and sustainment of 81.1% with an average progress level of seven points. →

January 10, 2022 |

From first to last impressions: How to bring voice to consumers and inspire loyalty

You only have seven seconds to make a positive first impression—so how does your health organization stick in the minds of consumers? →

January 5, 2022 |

Einstein Healthcare Network’s use of Real-time Feedback improves HCAHPS scores

With Real-time’s robust data-collection capabilities, Einstein Healthcare Network was able to develop a four-pronged approach to improving the patient experience, demonstrating the organization’s excellence, and serving their patients with compassion. →