Patient Experience - NRC Health

Ever heard of a Patient Experience Warrior? Meet Brandon Jones, MSN, RN, CPXP, CEN, NEA-BC. When not serving as System Patient Experience Manager at Carillion Clinic or hosting his podcast Real Nurses Real Talk, he’s using his unique takes to improve healthcare for patients and care teams. →

Driving quality improvement across a health system to create a deeply connected nursing and patient experience takes a sustained, dedicated effort. During September’s Becker’s Hospital Review podcast, three distinguished healthcare leaders discussed how ANCC’s Magnet Recognition Program allows them to boost loyalty. →

Bryan Mills, CEO of Community Health Network, doesn’t hide in the executive wing. He walks the halls, meets new employees in person, and understands patients and their families because he, too, is a patient and supporting family member. →