Patient Experience - NRC Health

January 13, 2021 |

More than one-third of consumers don’t have preference for a healthcare brand, report finds

A consumer report from NRC Health that surveyed millions of healthcare consumers found that more than a third of consumers expressed no preference for a healthcare brand . →

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NRC Health 2021 Healthcare Consumer Trends Report

Gleaned from millions of data points across more than 300,000 American households, the NRC Health 2021 Healthcare Consumer Trends Report captures an evolving snapshot of consumer sentiment, both before and during the pandemic caused the country to pivot in ways we didn’t think were possible. →

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NRC Health Examines How COVID-19 Reshaped Healthcare Consumerism in New Report

Survey of millions of consumers shows evolving trends in healthcare through ongoing pandemic, from future of care delivery, care deferment to patient-provider relationships. →

January 12, 2021 |

The patient comes first. But don’t forget the consumer.

In a recent presentation to The Governance Institute’s annual Leadership Conference, Donohue spelled out two important ways that healthcare leaders can broaden their perspective. →

January 11, 2021 |

Weathering a pandemic: Five lessons in leadership from Northwell CEO Michael Dowling

Northwell Health weathered the COVID-19 pandemic at one of its sharpest global peaks. →