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October 14, 2019 |

Post Discharge Call Staffing Best Practices

Following up with patients post-discharge is, or should be, a standard in every hospital across the country. Post-discharge calls continue the connection between the organization and the patient, alleviate patient anxieties, and help providers rapidly address issues that, without a phone call, may result in a worsening of the patient’s health, a readmission, or even an adverse event. →
October 9, 2019 |

What healthcare can learn from Netflix: An executive Q&A with Steve Jackson, President of NRC Health and Jeffrey Rakover, Senior Research Associate at Institute for Healthcare Improvement

mass customization aims to create experiences that feel individualized and personal, while observing the constrictions of serving people en masse. It’s a tricky balance to strike, especially in healthcare. But leaders searching for an exemplar of the practice ought to turn outside the industry, to Netflix. →
October 1, 2019 |

Physician Transparency: An urgent priority for today’s boards and healthcare systems

While quality transparency is equally important, beginning with patient experience transparency is the easiest first step toward embracing full healthcare transparency. This article reviews central considerations for boards, including 1) the benefits of transparency, 2) the obstacles that hold healthcare transparency back, and 3) the characteristics that help ensure the success of a transparency initiative. →