The latest news and industry
perspective from NRC Health.

Empathy, advocacy, and human-centered care: Patients and experts discuss transforming healthcare experiences

These days, patients are more likely to have a personalized experience with their baristas than with their physicians. Take Cheryl Marker, a mother of three battling multiple chronic and complex illnesses. She had cycled through two neurologists who left her in tears, not feeling seen or heard. She felt dismissed and hopeless after her providers displayed a lack of medical curiosity to dive any deeper into her case. December 27, 2023

Unlocking success through the power of Human Understanding

When elevating Human Understanding in healthcare, the key to success is simple: focus on people and build trusted relationships. During November’s Becker’s Hospital Review podcast, Jon Tanner, Program Director of Human Understanding at NRC Health, hosted two distinguished healthcare leaders to discuss the importance of Human Understanding in providing personalized experiences for patients. The podcast featured Shannon Hulett, DNP, RN, CNL, Director of Patient Experience at Gunderson Health System, and Casey Arends, Customer Experience Manager at M Health Fairview. December 19, 2023

Join conversations with subject matter experts and thought leaders, and get an inside look at the trends shaping the future of patient experience and the ever-changing healthcare landscape.

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