The latest news from NRC Health: April 3, 2025

Trust isn’t a luxury—it’s the foundation of every patient experience, every provider interaction, and every organizational success. But trust is evolving and healthcare organizations that fail to adapt risk losing more than just consumer confidence.

Join us for a live national webcast as we unveil the 2025 Experience Perspective and share insights gathered from millions of consumers, patients, and healthcare leaders. Explore industry trends and dive into strategies that will help you strengthen trust at every touchpoint.

Don’t navigate change-lead it →

Join NRC Health in Kansas City for a compelling one-day event exploring how trust shapes every healthcare interaction. Discover key strategies to strengthen trust across patient, consumer, and employee experiences. Don’t miss this opportunity to connect with industry leaders and ensure your organization is ready for the future.

Register now →

Trust is the touchstone of all patient-care team interactions and the top key-driver of Net Promoter Score (NPS) across generations. Read our March nSight^(sm) to restore confidence, improve experiences, and to see how leading organizations are adapting so you can take steps to ensure a full recovery.

Read the March nSight →

NRC Health Chief Experience Officer Jennifer Baron, CPXP and Ashley Nelson, MS, BSN, RN, Strategic Advisor, Nursing, were excited to team up with Amy Peiffer and Linsey Stitt – Germak from Penn State Health to kickoff The Beryl Institute ELEVATE PX conference with a special session on trust.

Connect with us and see more →

Are you including the voices of your patients and the community to make informed decisions? By using real patient feedback through NRC Health’s Community Insights, Tidelands Health was able to build an app offering easy scheduling, virtual visits, and more—all designed to meet consumer expectations in the country’s fastest-growing region.

See how they’re reshaping healthcare access →