There is a clear gap between the reality of today’s healthcare experiences and the evolving expectations of those delivering and consuming them. At the heart of this experience gap are those who recognize that healthcare is at a tipping point.

This new playbook, informed by feedback from six generations, harnesses data to help you better anticipate the beliefs, attitudes, expectations, and behaviors of younger consumers, patients, and employees, alongside those of the older generations who are currently the largest group of healthcare workers and consumers. Explore how next-generation Human Understanding can transform both patient and employee engagement, helping you act now, plan for the near term, and prepare for what’s next.

The future is now and so is the time to act – get the full report

Jennifer Baron, CXO of NRC Health, joins The Beryl Institute to explain how generational differences are influencing the current state of healthcare. From varying attitudes and beliefs to shifts in patient behaviors, take a deep dive into the challenges and opportunities these changes present for healthcare organizations.

Listen now →

In this thought-provoking episode of Patient No Longer, Dr. Stephen Beeson, founder and CEO of Practicing Excellence, imparts invaluable insights on effective leadership behaviors within the healthcare industry. Listen on YouTube or wherever you get your podcasts.

Check it out →

“Community Insights has been transformational for our organization and I don’t say that lightly.” Discover how Tidelands Health used real patient feedback to make informed decisions, exceed patient expectations, and reshape access.

See how they’re going above and beyond for patients →

Have you been following the Patient No Longer podcast? Check out this recent conversation with healthcare marketing expert and author Chris Bevolo to see how AI, technology, and consumerism are transforming patient engagement and what healthcare organizations need to do to stay ahead.

Catch up here →