NRC Health Case Studies

Discover how NRC Health’s human-centered approach to consumer experience helped Tidelands Health develop a successful patient app.

Part of becoming the friendliest, most accessible academic health system in the nation, UCI Health leaders recognize that effective communication between care teams is important for patient-centered care and overall hospital performance.

Bryan Health’s core values elevates empathy and aligns with NRC Health’s key concepts of Human Understanding —Connect with Me, Listen to Me, and Partner with Me—which became the basis of refreshing their personalized patient-care model.

The OSF HealthCare marketing strategy, beyond market research and consumer insights, puts the consumer at the center of everything the organization does, to drive patient volume and deliver on the organization’s promise to serve with the greatest care and love.

Leaders at Children’s Minnesota built strategies to achieve remarkable results to provide the best possible care and empower care teams.

See how two leading health systems leverage Human Understanding® to increase Net Promoter Scores.

OSF HealthCare aimed to improve awareness, preference, image, reputation, and advertising recall—testing five service lines simultaneously and against each other.

Using NRC Health’s capabilities, Virtua Health can now know its consumers better in order to design experiences that inspire loyalty and create Human Understanding.

Learn how Magnet recognition provides Wellstar Paulding Hospital’s community with the ultimate benchmark to measure the quality of patient care.

The methodical work of McLeod Health has created broad successful outcomes for patients and a culture of continuous improvement across the health system.

Dayton Children’s Hospital leadership found all the innovative, forward-thinking functionality needed to achieve their Magnet redesignation through NRC Health’s experience solution.

To improve the experience for Spanish speakers, leaders needed to drive these response rates up. To do that, they turned to NRC Health.