Full report: Looking back and thinking forward

This first nSight of 2023 recaps key points from each of the nSights published last year.

Full report: A close look at access to care

Access to care is a major concern for both healthcare leaders and people seeking healthcare.

Snapshot: A Close Look at Access to Care

The first step to rethinking and repairing access is to break the problem down into the 4 main aspects: Getting Coverage; Getting There; Getting In; Getting Seen.

Full report: The power of ‘doing’ Human Understanding

The Human Understanding Metric – Did everyone treat you as a unique person? – proved to be a powerful factor in both the market and the clinical setting.

Full report: The power of ‘doing’ Human Understanding in pediatric care

In preparing the nSight for November 2022, we set out to investigate drivers of brand perception in the market along with drivers of experience perception following clinical encounters.

Snapshot: The power of ‘doing’ Human Understanding

Check out the November 2022 nSight Snapshot!

Full report: Understanding perceptions about wait times

Waiting is frustrating. It is especially frustrating in healthcare, where patients may be squeezing appointments into busy schedules or dealing with unexpected health concerns.

Full report: Understanding perceptions about wait times in pediatric care

Waiting is frustrating. It is especially frustrating in healthcare, where parents may be squeezing appointments into busy schedules or dealing with their child’s unexpected health concerns.

Snapshot: Understanding perceptions about wait times

Check out the October 2022 nSight snapshot!

Full report: Tracking the ‘Invisible Patient’

This month we’re shedding light on the group of U.S. consumers who are delaying thier healthcare and losing interest in re-connecting with healthcare organizations.

Snapshot: Tracking the ‘Invisible Patient’

Check out the September 2022 nSight Snapshot!

Full report: Patient perceptions of Human Understanding

This month, we’re taking a comprehensive look at the impact of personalizing care by treating each person as a unique person.