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Leveraging patient family input and front-line staff to improve patient family experiences at Children’s Minnesota clinics

Patient experience is critical to improving health care quality, outcomes, equity, and to building brand loyalty in an increasingly competitive healthcare landscape. In that quest for an outstanding patient experience, Children’s Minnesota implemented NRC Health Real-time patient satisfaction surveys to more effectively capture input directly from patient families. By engaging front-line staff and using that input to design and implement new experience initiatives, Children’s Minnesota realized immediate and sustainable improvements in patient experience scores across primary and specialty clinics. In this webinar, you’ll hear more about the successes and challenges Children’s Minnesota faced in their journey to improve the clinical experience for their patients and families and you’ll walk away with insight to help drive improvements at your organization.