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NRC Health News – April 2017

Case study: Post-discharge calls boost patient-centered care, lower readmissions

See how one large health system provided personalized post-discharge care calls that resulted in lower readmissions and significant cost savings in less than a year.

Download the case study to see how Via Christi reduced avoidable hospital readmissions by 90 percent.


Improvement Best Practice Award: Applications due May 5

Presented annually to a hospital, health system, or long-term care organization that has implemented a best practice, the Improvement Best Practice Award recognizes an organization that has demonstrated significant progress in understanding and improving upon key moments in the care experience.

Plus, take a look at the journey that led to Kaiser Permanente Woodland Hills winning the 2016 Improvement Best Practice Award.


Symposium to feature goal-setting, personalizing care experiences, driving loyalty and more

The 23rd Annual NRC Health Symposium will cover topics you can’t miss: driving loyalty, care coordination, employee engagement, net promoter scores and more.

Plus, earn up to 12.25 Continuing Education Credits when you attend.


Webinar: Engage millennials and create synergy within your pediatric workforce

By 2020, Millennials will comprise nearly half of the US workforce. They’re hard to define, and different from any other generation in your workforce.

Gain an inside look at this perplexing generation and uncover best practices for effectively integrating Millennials into your workforce.


Case study: "Patients first" mentality sets tone for success at PIH Health

An organization’s culture is vital to its success; it sets the tone for daily decisions, behaviors and care philosophies. At PIH Health, a strong and consistent culture has been curated that fosters a “patients first” mentality, meaning that all patients are everyone’s patient.

Access and download the case study to learn more about the initiatives PIH Health implemented to build a “patients first” culture.


CAHPS Insider

Is your organization up-to-speed on the latest compliance updates? Access and download our most recent CAHPS Insider for all the CAHPS information and updates important to your organization.

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