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The latest news from NRC Health: December 7, 2023

Highlights from our December 7, 2023 email newsletter.

December nSight | AI in Healthcare: Promise and Pitfalls

Nearly 75% of healthcare consumers do not have a clear sense of how AI is used in healthcare. Our research shows consumers who think they know how AI is used in healthcare are less likely to view it as dangerous and are more likely to report being hopeful, excited, and confident about its use. Building trust in a future that will be increasingly reliant on AI requires health systems to clearly explain AI—and their vision for using it—to patients and employees alike.

The 2024 Pediatric Collaborative agenda is now live!

Featuring topics like AI and tech, safe environments for employees, the complexities of care access, and so much more, the 2024 Pediatric Collaborative will have something for everyone. Plus register for our webcast to uncover how you can support the transition from pediatric to adult healthcare.

How the Human Understanding Metric + strategy boosts NPS

Unprecedented increases in NPS: Powerful, realistic, strategies for human connection

Webcast | Thursday Dec. 14 | 2:00 PM CT

There’s still time to register for our webcast featuring Gundersen Health System and M Health Fairview. Join us December 14 as we take a deeper dive into their stories and hear the strategies that delivered incredible increases in their Net Promoter Scores.

When you talk about joy in your work, patients feel it

The UCHealth Patient Experience Champions Program is about creating positive ripples within the organization. See how they’re using patient comments from NRC Health to reaffirm the joy in care and deliver better patient experiences.

CAHPS Insider highlights important CMS updates

Read this month’s CAHPS Insider to get insights and updates on effective compliance.

Let's stay in touch!

Learn about upcoming Human Understanding® events and webcasts, new podcast episodes, the latest case studies and articles, and valuable healthcare insights.